IT Field Service Engineer
University of Iowa

Iowa City, Iowa

Posted in Call Centre and Customer Service

This job has expired.

Job Info

Are you interested in technology and ready to make an impact? Information Technology Services (ITS) at the University of Iowa is seeking dynamic and skilled individuals to join the team as IT Field Service Engineers. As part of the Physical Infrastructure workgroup, these positions will play a crucial role in shaping the technology landscape on our campus.

The Physical Infrastructure workgroup is focused on wiring (Layer 1 of the OSI Model). You'll be at the forefront of implementing solutions that power and connect our academic, research, and service missions at the University.

These positions have a project assignment through January of 2027 and are classified as "specified term appointments" as Associate Communication Infrastructure Engineers (PIB1) with full fringe benefits.

The ideal candidates will be experienced in design, analysis, implementation, and administration of the voice, data, and video physical infrastructures required to meet established service delivery standards and customer/user needs.

We value candidates who can demonstrate a strong work ethic, ability to prioritize, self-motivation, and a dedication to attendance to meet project deadlines.

Responsibilities to include:

  • Installation of cabling, services, and events on the University campuses working with in-house staff as well as student workers. This includes installation of multiple medium- to large-scale projects involving all phases of work in accordance with industry and University standards. Physical Infrastructure is focused at the wiring (OSI Layer 1) level.
  • Applying basic knowledge of current and emerging technologies used in the development of University standards, including national cabling standards EIA/TIA, NEC, NFPA, and BICSI.
  • Understanding and implementing design documents as provided.
Applicants must have a valid U.S. driver's license and be able to meet the University of Iowa's Fleet Safety requirements.

This position is not eligible for University sponsorship for employment authorization.

For a full job description, please email Melanie Bell at

About IT Services:

Our mission is to create a welcoming and supportive work environment where everyone feels empowered to be their authentic selves and share ideas. We are committed to cultivating a welcoming and respectful workforce culture where people of all backgrounds and perspectives are empowered to make a positive impact. We embrace this commitment as mission-critical in everything we do and embed it in hiring, incentive, retention, and career-development practices and initiatives.

Education Requirement:
  • A Bachelor's degree or an equivalent combination of education and related experience.
Required Qualifications:
  • Experience (typically 3 months - 1 year) supporting communication infrastructure (i.e. copper cable, fiber, mechanical, and electrical) in dedicated IT rooms, including terminating and testing Category 6, and 6a cables or other low-voltage cable systems.
  • Knowledge of network cabling topologies, cross-connects, and color coding.
  • Strong analytical and problem-solving skills.
  • Demonstrated ability to communicate effectively with a wide range of constituencies in both technical and non-technical environments.
  • Proficient in using personal computers and Microsoft Office productivity suite software and common applications.
  • Excellent verbal and written communications skills including the ability to write and deliver clear and concise instructions, reports, and work summaries, as well as good interpersonal skills, strong customer service, and customer relation skills.
  • Ability to accomplish day-to-day tasks including ascending/descending ladders, working in confined spaces, moving and transporting materials up to 50 pounds.
  • Must have a valid U.S. driver's license and be able to meet the University of Iowa's Fleet Safety requirements (see website for info) .
Desirable Qualifications:

  • Industry certifications (EIA/TIA, NEC, NFPA, and BICSI or other.)
  • Proficiency with construction techniques, and or engineering software and structured cabling.

Additional Information:
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
  • Resume
  • Cover Letter (states why you are interested and how you meet the qualifications)
Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions, please email Melanie Bell at

Additional Information
  • Classification Title: Associate Comm Infra Engineer
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: On Campus
  • Pay Level: 2B
Contact Information
  • Organization: Information Technology Services
  • Contact Name: Melanie Bell
  • Contact Email:

This job has expired.

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