IT Help Desk Representative
Compass Health Network

Job Info

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Compensation: $20.37/hour

Compass Health Network is seeking an IT Help Desk Representative to serve as the first point of contact for employees seeking IT assistance. Provide entry level technical support and triaging to all IT inquiries. Provider basic end user training utilizing a variety of hardware/software tools and techniques. This position will be in office for a 6 month orientation period with option to go hybrid. 

Responsibilities Include: 

• Work with employees to identify and deliver required technology service levels
• Liaise with, provide training and support to, staff on technology operation and other issues
• Install, configure, test, maintain, monitor, and troubleshoot end user hardware/software issues
• Perform remote analysis, diagnosis, and resolution of technological problems for a variety of employees and recommend and implement corrective solutions
• Receive, prioritize, and respond to incoming help desk tickets, or calls regarding technology problems
• Create and document all incoming help desk calls
• Escalate problems to the appropriate IT service groups, or appropriate help desk instances

 

 

QUALIFICATION(S): DESIRED DEMONSTRATED KEY COMPETENCIES

• Analytical Thinking
• Change Readiness
• Communication – Oral
• Communication – Written
• Multitasking/Planning
• Organizational/Time Management
• Problem Solving
• Teamwork
• Technical Knowledge

QUALIFICATION(S): EDUCATION

• High School/GED required
• Associate degree preferred

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

At least one (1) year experience preferred

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri.  We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC).  Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.  Our mission is “Inspire Hope.  Promote Wellness.” 

Why join us?

We believe some of the most passionate people in the world work here.  Our dedicated and talented staff are our most valuable asset.  We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Competitive benefits
• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.       

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