IT Helpdesk Administrator
EMCOR

Job Info

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Job Title: IT Helpdesk Administrator

Reports to: IT Manager

Location: Des Moines, IA

FLSA Status: Full-Time / Non-Exempt

Since 1946 Baker Electric has served the electrical needs of Des Moines and Central Iowa. We perform all types of electrical work including commercial, industrial, residential, voice/data cabling, traffic signalization and underground installations. We continue to strive towards excellence by employing individuals with the intelligence, talent, and skills required to contribute to our growth and success and by focusing on employees' individual performance and unification with the team! All successful employees are focused on customer satisfaction and dedicated to meeting our vision of an inclusive and unified workforce.

Position Description. The IT Helpdesk Administrator is a critical role within Baker Electric, Inc., a subsidiary of publicly traded EMCOR Group, Inc., and is located with the Des Moines, IA area. The position supports all IT-related requests from employees, field and office, including, but not limited to, Active Directory maintenance, company property coordination, assisting with new hire and termination access, general security and maintenance update duties. The position is in-office, with remote options as necessary only. Preferred hours: 7:00 a.m. - 4:00 p.m., M-F.

Example Duties/Responsibilities:

• Computer, software, printer, & mobile device setup, maintenance and inventory (SNOW)
• Decommissioning and proper disposal of end-of-life IT assets
• Antivirus and patch management/monitoring for computer and server operating systems
• Provide intermediate level Active Directory Users & Computers Support
• Facilitate server backup maintenance and monitoring
• Provide end user technical help desk support and manage Helpdesk Software (Cherwell). Respond to end-users and close tickets in a timely manner
• Provide relevant education and training and create documentation for non-technical end users
• Ensure that all Baker Electric and EMCOR Information Technology SOP's are met
• Work with outside IT vendor(s) and/or EMCOR IT to manage various projects and initiatives
• Assist with IT Department strategic planning and budgeting
• Execute tasks in an organized and systematic fashion, with the drive to obtain the highest level of benefit for the greatest number of end users, while being mindful of cost and applicable man-hours
• Escalate critical and/or sensitive issues to the IT Manager / Executive Team with recommendations for resolution.
• Comply with all Company operating policies, procedures, and safety programs as established.
• Perform additional assignments as required by the needs of the company or as directed by executives.
• Other related duties as assigned

QUALIFICATIONS. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education and Experience (Knowledge)

• Minimum 1-3 years related experience
• High school diploma or equivalent required: Associates Degree or higher preferred
• Preferred CompTIA A+ Certification and Microsoft Technology Associate (MAT) Certification

Required Attributes and Competencies (Skills)

• Must possess excellent written and verbal communications skills, effectively in the English language
• Possess exceptional customer service skills, patient, well organized, and a good communicator
• Must have ability to build positive working relationships with multiple levels of employees, management, suppliers, and customers
• Self-motivated, takes initiative with tasks and executes with a high level of attention to detail
• Must demonstrate integrity, honesty, professionalism and commitment to company values
• Must demonstrate ability to effectively organize and manage multiple tasks and to meet frequent deadlines
• Expertise in computer software, hardware maintenance, and technical support (i.e., Carbon Black, DEPE, Bitlocker, Microsoft Intune, Cohesity, MS Office 365)
• Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting
• Proficient with Microsoft Office applications, including Outlook and Excel formulas and formatting
• Familiarity with Windows based operating systems and web based applications, include ERP systems or other construction/financial software packages

Physical Requirements (Ability)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up /exert force up to 200 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee may be required to commute to field locations and project sites and be able to navigate around the job site locations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.

While visiting field locations, the employee may be required to be outdoors, exposed to outside weather conditions, extended exposure to sunlight, moisture, cold and heat. The noise level in the work environment is usually moderate to loud.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

This job has expired.