Position Summary
JOB SUMMARY
Under the general direction of the Industrial Process IT Operations Director interacts with the Technical Assistance Center, end users, and Corporate Enterprise Infrastructure team to perform Level Two systems root cause analysis and corrective action to maintain and remediate issues with servers, user hardware and software and network connectivity. Provides instruction, guidance and technical assistance to end-users. Assists with the diagnosis and repair of personal computer hardware.
Works collaboratively with Global team to provide optimal solutions for systems issues. Uses independent judgment and decision making to analyze and resolve systems issue. Resolves problems by developing value-add solutions in a complex global IT infrastructure environment.
Ensures compliance to ITT Cyber Security Policies. Plans, controls and supports worldwide IT infrastructure ensuring Global standards are followed.
Essential Responsibilities
ESSENTIAL DUTIES AND RESPOSIBILITIES including the following. Other duties may be assigned:
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