IT Service Management Professional
CoreLogic Solutions, LLC

Job Info

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Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!

Job Description:

We are currently searching for an IT professional to help move our organization into the future.

This highly visible role requires the understanding of critical issues and relevant actionable items. This position supports several facets of IT Service Management and IT Service Delivery and works across all levels of the organization to achieve the objectives. In this role you will draw insights from data, prepare presentations, correlate trends, provide support, guidance, and advice to teams regarding key IT Service Management processes. In addition, you will provide analytical support for multiple efforts ranging from small situational needs all the way up to large enterprise-wide initiatives. We are looking for high energy professionals with the ability to work with geographically dispersed teams at all levels.

Employees in this role work with, and through, many others in the organization to succeed. Acting as a coach and advisory for IT resources, the ITSM Professional helps individuals and teams understand and leverage key areas of IT Service Management.

Responsibilities:

• Use and update knowledge management repositories (Atlassian's Confluence)
  
• Analyze simple to moderate issues and determine appropriate course of action.
  
• Escalate complex problems to team leaders and other executives.
  
• Aid in compliance audits and information security audits.
  
• Perform ad hoc analysis as requested and generating insights using a variety of data sources.
  
• Ability to research, analyze and improve upon IT Service Management processes relative to automated tools involved (e.g., Atlassian Jira, Atlassian JSM, and Atlassian Confluence).
  
• Helps develop, maintain, and implement policies, standards, and procedures for IT Service Management best practices.
  

Job Qualifications:

• 3+ years of experience with IT Service Management disciplines (e.g., change enablement, incident management, problem management, and disaster recovery).
  
• 3+ years of experience gathering and analyzing data.
  
• 3+ years' experience in utilizing tools to extract data across disparate systems.
  
• 3+ years' experience in report development.
  
• Proficiency with standard business and database software (MS Office, Microsoft PowerPoint, MS Access, MS Excel, SQL).
  

Preferred Qualifications:

• Experience with the IT Information Library v4.0.
  
• ITIL v4.0 Certification.
  

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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