IT Support Analyst - Desktop
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client in search of an IT Support Analyst - Desktop in Aurora, CO.Key Tasks:

• Interprets, evaluates, resolves, and tests client inquiries or issues pertaining to the functional operation of application hardware and software
• Analyzes simple to complex requests, inquiries, and issues to determine the appropriate technical area or vendor to resolve problem
• Alerts clients and team members in a timely manner when a major problem is suspected
• Documents and tracks status of client inquiries/incidents and coordinates appropriate response and follows up to ensure client satisfaction
• Translates technical details into business relevant language for our customers

REQUIREMENTS:

• Network printer support experience
• Microsoft Office 365 and Outlook support experience
• SCCM/MECM tools for Windows and 3rd party application management desired
• Sophos Enterprise solutions desired
• Citrix Virtual workspace
• Able to participate in an on-call schedule to address afterhours issues
• Strong oral and written communication skills (e-mail, chat, and telephone conversations) with technical and non-technical clients
• Strong communication and interpersonal skills with technical and non-technical clients
• Experience in email and user administration
• Ability to work with a minimum of direct supervision
• Exceptional customer service skills
• Proven technical aptitude to include strong troubleshooting skills
• Detail oriented with good problem-solving skills
• Ability to work well among a diverse team of individuals as a team player
• Positive attitude with all customers and co-workers
• Demonstrates and exhibits initiative and is assertive when necessary
• Understanding of Active Directory, security groups and best practices
• Strong organization skills and an ability to follow issues/tasks to completion
• Applicants must be fully authorized to work in the U.S. without sponsorship

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

This job has expired.