IT Support Technician III
Texas Tech University Health Sciences Center

Job Info

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Extended Job Title
IT Support Technician III
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
171132 - ITSC PC Support Lbk
Position Description
The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.
Requisition ID
36897BR
Travel Required
Up to 25%
Pay Grade Maximum
Salary commensurate with education, experience and/or skills.
Major/Essential Functions
With close supervision by management and/or project leads: 

• The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
• This position will collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.

Knowledge, Skills, Abilities: 

• Exercise judgment based on an understanding of organizational policies and activities. 
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task. 
• Communicate effectively, both orally and in writing. 
• Establish and maintain effective work relationships. 
• Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving. 
• Basic technology hardware and software competency. 

Training in fundamental hardware and software support through education or experience.  
Grant Funded?
No
Pay Grade Minimum
Salary commensurate with education, experience and/or skills.
Pay Basis
Hourly
Work Location
Lubbock
Preferred Qualifications

Experience with multiple operating systems including Microsoft Windows, Apple Macintosh. advanced knowledge with Microsoft Office products.Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications).Advanced experience with network domain environments. Non-technical skills required for this position include: Customer service orientation, collaborative interdependent work style, team oriented, excellent communication skills (written, technical writing, verbal, listening) and self-motivated.The position also requires a strong ability to organize work effectively, conceptualize and prioritize objectives, and exercise independent judgments based on an understanding of organizational policies and activities as well as a strong ability to establish and maintain good working relationships with fellow employees, HSC staff and students.

Campus
HSC - Lubbock
Department
ITSC PC Support Lbk
Required Attachments
Cover Letter, Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
Job Group
Mid-Level IT
Shift
Day
EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. 
 

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience to equal seven (7) years.

 
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
CTT, IT
Army Military Occupational Specialty Code
25B, 255A
Air Force Specialty Code
3D1X1, 3D1X2
Marine Military Occupational Specialty Code
0651, 6694
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

This job has expired.