IT Training Specialist
Boise State University

Job Info

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About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/boise-and-beyond/. Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.
Job Summary/Basic Function:
The purpose of this position is to develop resources for, and provide training to, faculty and staff utilizing supported university technologies. This position also designs and delivers written communications; develops and maintains training resources and content on university websites; and, engages with the campus community to assess and evaluate training needs and services.

Level Scope:
Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:
60% of Time the IT Training Specialist must:
• Develop, maintain, and deliver asynchronous and in-person training for supported university IT systems and processes.
• Maintain records of training activities, employee progress and program effectiveness
• Contribute to technical documentation and online resources.
• Assess, analyze, and evaluate training and resource needs; work with internal and external department resources to identify various topics or subject areas and skill level of learners.
• Assess IT websites to ensure content is updated and relevant per system changes, new technologies, and user feedback.
• Produce time-based media training resources for IT websites.
• Research emerging technologies.
• Ensure communication and technical writing standards are followed.
• Recommend or supplement external training as required.

40% of the time:

Determined by department needs.

Knowledge, Skills, Abilities:
• Experience providing in-person training to small and large groups.
• Knowledge and understanding of development of training materials.
• Experience providing training to diverse constituent groups.
• Experience with asynchronous training development and delivery utilizing screen capture tools and other current training software applications.
• Excellent communication (oral and written), interpersonal, and organizational skills are required.
• Demonstrated ability to present and explain complex technical topics, problems, and alternative solutions to both non-technical and technical audiences.
• Prefer technical writing experience for communicating complex technical processes and systems for end users with varying ranges of technical experience.

Minimum Qualifications:
Bachelor's degree plus 2 years of relevant professional experience or equivalent.

Preferred Qualifications:
Prefer degree in Computer Information Systems, Management Information Systems or Computer Science.
Salary and Benefits:
Starting salary is $49,025.60/yr; commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

Required Application Materials:
Cover letter, resume and contact information for three professional references.

Advertised: August 3, 2021 Mountain Daylight Time
Applications close: August 22, 2021 11:55 PM Mountain Daylight Time

This job has expired.