Junior Computer User Support Specialist
Honu Services

Job Info

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Position/Job Title: Junior Computer User Support Specialist

Work Location: Aberdeen Proving Ground, MD

Job Summary:

Galapagos Federal Systems, LLC is looking for a Junior Computer User Support Specialist to provide a Mission Support Desk to support DEVCOM-CBC G-6 IT consolidated enterprise.

Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned):

• Support Windows Desktop, Apple OS, Android OS, Laptop computers, printers, and other standard equipment uninterrupted power supply (UPS), scanners, and other IT peripherals associated with the user.
• Provide Level II Mission Support Desk support through phone, remote assistance, and on-site service for all users in accordance with DoD 8140.01.
• Ensure all calls, emails, or walk-in issues received during duty hours are responded back to the user within the required timeframe as stated within the PWS.
• Ensure all calls, or walk-in issues are logged into DEVCOM-CBC's Call Ticketing System.
• Ensure all customer requests in the Mission Support Desk queue are assigned an appropriate category for resolution.
• Ensure support issues are addressed in priority order as determined by the PWS including VIP's.
• Ensure all issues that cannot be resolved shall be elevated to the Mission Support Desk Manager or PM.
• Provide hardware and software support for all computer, printer, other peripherals, and workstations utilizing both wired and wireless networks so that each device is fully functional by utilizing automated and remote management tools.
• Provide and track software and hardware configurations (e.g., Blackberry, Apple, and Android mobile devices; Windows7, Windows 10 Desktop, iOS, and Mac Operating Systems; Microsoft Office Professional 2007, 2013; virus protection tools; PC and tablet-based hardware.
• Ensure all cyber security guidelines and configurations are followed as defined and directed by the government.

Job Requirements
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience/Skills Required:

• 2 years of experience as a Junior Computer User Support Specialist
• Minimum High School Diploma or General Education Development (GED)
• Background Investigation Requirement: National Agency Check with Local Agency and Credit Checks (ANACI)
• DoD 8570.01-M Certification (baseline & CE) requirement: IAT-I approved baseline certification required upon position obligation. Computing environment certification or certificate of training relevant to job duties and approved by the DEVCOM-CBC Information System Security Manager (ISSM) within 6 months of appointment.
• Windows 10 Computing environment certification

Abilities:

• Ability to organize, prioritize and meet deadlines
• Capable of conveying complex information in a simplistic manner
• Strong critical thinking and problem-solving skills
• Strong self-starter requiring minimal supervision
• Able to take proactive measures to prevent problems rather than reactive by nature
• Strong verbal and written communication to effectively express concepts, plans, and proposals
• Must be a U.S. Citizen

Security Clearance:

DoD active security clearance may be required at a high-level security. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Physical Requirements:

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have enough mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weigh up to thirty (30) pounds, as necessary.

Company Summary:

Headquartered in Hawaii, Galapagos Federal Systems, LLC is a SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

This job has expired.