Knowledge Manager - Intermediate
Computer World Services (CWS)Corporation

Job Info

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Job Description

We are seeking a highly motivated and experienced Knowledge Manager to join our dynamic IT team. As a Knowledge Manager, you will play a critical role in developing, maintaining, and supporting knowledge management (KM) functions within our organization. You will be responsible for managing our knowledge management SharePoint site(s), ensuring the accuracy and accessibility of knowledge and information for our team members, DISA leadership, and DoD customers.

Key Tasks and Responsibilities

• Provide technical support and engineering activities to develop and maintain KM functions within our SharePoint site(s).
• Assist in developing the KM capability to support various functions, including task management, engineering action tracking, test management and status, configuration management (CM), and general file storage.
• Maintain the KM tool(s) to create and structure portals necessary to display, disseminate, and keep current knowledge and information in the most efficient and usable format for our team, DISA leadership, and DoD customers.
• Assist in maintaining release notes, functional deltas, installation guides, upgrade guides, migration guides, administration guides, user guides, training, quality assurance plans and results, and any other pertinent documentation relevant to EM programs, projects, and work activities.
• Maintain archive records and files of work revisions, and other essential documentation.
• Provide expertise in the technical knowledge of integration of information and knowledge portals for efficiency purposes and to limit redundancy.
• Receive requests for web content changes and analyze those requests to ensure conformity with DoD/DISA guidelines and process for action to the website administrator.
• Act as the initial technical point of contact (POC) for web content issues.
• Develop training materials for administrators and instructors on the SharePoint features and functions. Training artifacts to include standard operating procedures (SOPs), tactics, techniques, and procedures (TTPs), and online documentation to train users and administrators.
• Provide in-person, classroom/instructor-led training to subscribers. Training content shall include explaining software features, functions, and common tasks associated with the DEPS/SPO capabilities.
• Provide individual hands-on training to subscribers. Training content shall include explaining software features, functions, and common tasks associated with DEPS services and capabilities.
• Provide live online instructor-led training to subscribers. Training content shall include explaining software features, functions, and common tasks associated with DEPS services and capabilities.
• Coordinate the content management planning and deployment with the SharePoint Administrator, Command Affairs Office, DISA IA, and other headquarters points of contact.
• Ensure information availability, assess tool-suite interoperability and security strategies, and provide recommendations for enhancements.

Education & Experience

• Proficiency and experience with SharePoint including use of permissions and access controls.
• Good organizational skills.
• Ability to provide input on capability enhancements and improvements.
• Experience and ability with creating and maintaining training materials related to a system or application's use and operation.
• Ability to provide individual hands-on training to subscribers and interact with users.
• Proficiency in Microsoft Office 365 tools including Word.
• Ability to work in a team environment and collaborate with other organizations.

Certifications

• DoD 8570 IAT Level I

Security Clearance

• DoD Interim Secret / Final Secret clearance is required

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Hybrid work may be authorized

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at

or .

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