Position Information
Location: Augusta, ME
Pay Range: $83,800 - $104,700
Schedule: Office
Job Summary
Scope of Work - Main duties, settings, geography, reporting
relationships, other relationships:
1. Enterprise wide responsibility for production support across three distinct and unique SAP Industry Solutions / Utility (IS-U) / Customer Care and Servics (CCS) Systems throughout the operating companies at AVANGRID Networks.
2. First level production support to all AVANGRID Networks functional business areas relating to Customer Service SAP systems and related technical interfaces such Web, IVR, and EDI transactions; involving trouble analysis, solution determination, testing, and implementations.
3. Project leadership for technical initiatives and managing them through the Software Development Life Cycle (SDLC) phases of Business Requirements, Technical Design, Development, Test Writing, Testing, Implementation, and post Implementation Support.
4. Collaboration and facilitation across the enterprise between business product owners, business process owners, IT departments, Management, Senior Management stake holders (internal and external), and 3rd party vendors for Customer Service SAP systems and related applications.
5. Provides technical leadership guidance and mentoring to analysts within a highly skilled department as well as all other business product owners.
Key Responsibilities
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