Lead Product Mgr., CX Enablement
PayPal Inc.

Job Info

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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

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Job Description Summary:
The Product Manager, Customer Experience Enablement (CX) will be responsible for developing frameworks for assessing customer pain points, triaging, and prioritizing them caused due to gaps in E2E thinking. This role will specifically apply E2E customer experience for PayPal user agreements product by collaborating with various stakeholders across the enterprise.

Job Description:

Customer Experience(CX) is the overall experience of a customer with PayPal, based on all their interactions before, during, and afterusing our products or services. It is everything that affects acustomer'sperception and feelings about PayPal. Itencompasses every aspect of our offerings,includingpolicies, marketing, products, services, ease of use,reliability, customer service, and any other aspectthat engages with a customer directly or indirectly.The Customer Experience (CX) organization ischartered with improving our end-to-end customerexperiences, building the muscle of being customer-centric, and thinking end-to-endto deliver amazing Customer Experiences.

Subsidiary:
PayPal

Travel Percent:
0

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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