Leave Administrator
Trinity Health

Livonia, Michigan

Posted in Medical and Nursing

Job Info

Employment Type:
Full time



Provides advanced level of leave of absence administration to managers, colleagues, and vendors within a service/contact center work environment. Acts as a subject matter expert for administering the Leave of Absence program to ensure compliance with state and federal leave of absence laws as well as Trinity Health's policies. Responsible for identifying leave types, approving or denying requests for leave, calculating and monitoring leave duration, and coordinating return to work. Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues, and act to minimize risk in all situations. Develops sustainable, efficient, and effective processes to support customers within the parameters of the Department service level agreements. Markets services and provides outstanding customer service. May provide complementary supervision and direction for HR Service Center Representatives and assume the role of a team trainer for the implementation of new processes, procedures, and policies.


Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions.

Operates as subject matter expert in the area of Leave of Absence, FMLA, Disability Management, and ADAAA. Applies knowledge of federal and state/local leave of absence laws, union contracts, FMLA, ADAAA, benefits plan design, company policy/procedure, and HRIS reporting. Obtains guidance and direction from immediate supervisor as needed.

Responsible for reviewing, coordinating and processing all leave of absence activities including but not limited to FMLA, Disability, state and company specific leaves of absence claims with internal areas of expertise and external vendors.

Acts independently to evaluate and determine employee eligibility and leave history within required time frames. Receives, prepares, and monitors leave of absence paperwork actions. Communicates and provides explanation of approvals, denials, leave extensions, and other important information regarding leaves.

Utilizes independent judgement and conducts appropriate research to ensure data is complete and to respond to problems and unresolved questions objectively.

Provides leave information to assist in determining appropriate termination date with Human Resource Consultant and manager when colleagues are unable to return from a leave of absence.

Develops sustainable, efficient, and effective processes within the guaranteed service level agreement.

Strives to maintain and enhance expertise in area of specialization through obtaining certification and attendance at seminars. Keeps current on emerging trends, legal developments and issues. Develops communications and actively participates in training programs (in-house) to provide new information or updates to employees and management.

Participates in meetings with HR and various cross functional teams to provide leave of absence statistical data, evaluate trends and develop recommendations to minimize Company risk in all situations. Utilizes presentation skills to provide project and customer service delivery updates.

Coordinates FMLA & ADAAA for Workers' Compensation and Insurance & Risk Management Services to minimize Company risk in all situations.

Builds and maintains collaborative relationships with Health Ministry stakeholders, Payroll, HR Operations, Legal Department, Total Rewards, and vendors to facilitate efficient management of escalated assignments. Maintains strong attention to detail while focusing on customer excellence.

Adheres to established regulations and ensures compliance for processes, procedures, plans and systems.

Maintains confidentiality of department and colleague information according to established practice within HIPAA and NPPI guidelines.

Performs administrative activities, which include completion of processed forms, prepares statistical/operational reports and conducts data integrity audits. Performs special projects and other related duties as required.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.


Must possess a comprehensive knowledge of Human Resources and Leave of Absence administration, as normally obtained through an Associated Degree in Human Resources or a related field, with four (4) to five (5) years of related progressively responsible leave administration work experience, or an equivalent combination of education and experience. A Bachelor's Degree in Business Administration, Business Systems, Human Resources or related field is preferred. Experience in process integration and contact/service center operations is preferred.

Certification in occupational/Employee Health and/or Disability Management is preferred.

Thorough understanding of FMLA, STD and ADAAA is required.

Demonstrated knowledge of HR law, medical terminology, Benefits Administration, Workers' Compensation, OSHA reporting and other federal/state regulations pertaining to administering leaves of absence is essential.

Knowledge of HRIS required. Experience managing leaves through technology solutions required. Familiarity with Workday, Kronos and PeopleSoft preferred.

Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgement and conflict resolution skills. Demonstrated written communication skills and the ability to speak and present in front of groups.

Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.

Ability to effectively interact and successfully represent the Department with higher level management, other various departments, functional areas and RHM's.

Demonstrated proficiency in MS Office Suite

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.


Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Must be able to travel to the various Trinity Health sites 10%, as needed

Must possess the ability to comply with Trinity Health policies and procedures.

Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.

Operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. There are no confined spaces.

Manual dexterity for keyboard use is necessary as well as the ability to work ergonomically in an office environment.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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