Level 1 Technical Helpdesk Analyst
HAYS

Job Info

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

An Entertainment Company is seeking a Level 1 Technical Helpdesk Analyst in Orlando, FL.

Role Description

• Technical Helpdesk Analyst may perform one or more of the following:
• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• All other duties as assigned

Skills & Requirements

• 1 - 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
• 1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
• 1 - 2 years' experience supporting the following hardware and software: Hardware: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
• Must be able to work independently.
• Strong interpersonal skills.
• Strong analytical skills.
• Strong customer service skills.
• Ability to understand and follow oral and written instructions
• Strong English (verbal and written) skills.
• Typing skills essential

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.
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