Linux Systems Administrator
ECS Corporate Services

Job Info

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ECS is seeking a Linux Systems Administrator to work in our office in Livermore, CA.

Job Description:

A Linux Systems Administrator shall provide end-user support with processes for managing and delivering services that are ITIL® conformant. The Subcontractor shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices.

Responsibilities:

• Experience installing, configuring, and supporting RedHat and Ubuntu Operating Systems
• Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded.
• Responsibilities also include configuring, installing, & managing endpoint computing system applications & troubleshooting user problems in an ITIL service-oriented environment, as well as documenting current team procedures & system configurations & maintaining the team documentation library & change management schedules.
• Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework)
• If unable to repair on initial visit, validate the user's problem & provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired
• Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits
• Provide customer with regular communication regarding status of repair/install including notification when repairs are complete
• Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
• Appropriately document all required information into the call tracking system
• Ensure system is appropriately secured (case is locked, system password protected, etc.)
• Complete site-specific preventative maintenance checklist
• Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints
• Meet required productivity expectations, including Technology Services metrics
• Meet all performance service level targets
• Make every attempt, when appropriate, to resolve service requests remotely.
• Partner with team members to communicate new solutions & assist other technicians when call volume is low
• Contribute to the knowledgebase through research of articles, training courses attended, on the job learning, etc.
• Participate in IT projects
• Achieve & maintain knowledge of all applicable site procedures
• Exercise appropriate workflow & time management

Required Skills:

• U.S. Citizen and must be able to obtain a DOE Q level clearance. An active clearance at the DOE L/Q or DoD Top Secret a plus.
• High School Diploma
• 3-5 years' experience as a Linux Sys Admin doing activities such as installation, system integration, image development, patching, upgrades, complex problem resolution preferably with Red Hat Enterprise Linux and Ubuntu
• Exceptional technical and troubleshooting skills with computer hardware, operating systems, and productivity software
• Experience scripting for administrative tasks (Python, Shell, Perl, etc.)
• Experience analyzing and developing systems in the context of changing technologies
• Strong interpersonal and documentation skills and the ability to work well individually and in a team environment
• Ability to multitask and meet deadlines on a variety of activities
• The ability to create dynamic solutions in undocumented or unforeseen situations
• Willingness to learn and continually upgrade skills

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

This job has expired.