Local Account Manager
JAS Forwarding (usa), Inc.

Job Info

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JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Local Account Manager will manage multiple accounts in their Branch working in a coordinated effort with the Global Strategic Account Manager and Regional Account Managers when these positions exist on the same account. The Local Account Manager will be the face of the JAS organization to the client at the local level and will act as the first point of local escalation after branch operations. The allocation of time for a Local Account Manager should consist of approximately;

50% - Strategic Development and Initiatives
50% - Tactical, Operational & Process Management

Responsibilities

• Manages local business relationship; Customer Facing
  
• Increased Consistency in Operational Performance
  
  • SOP Creation & Distribution
    
    • Ensure understanding by operations
      
  • Report Creation / Monitoring / Distribution
    
  • Exception management and corrective actions
    
• Improved Efficiency & Effectiveness
  
• Market Analysis / Industry Awareness
  
• Drives collaborative efforts within team, supporting and sharing best practices in the following key areas
  
  • Customer Reviews
    
  • Strategic Business Plans
    
  • Value add Programs
    
  • Process Improvements
    
  • Bid Management
    
  • Technology Offerings
    

Core Elements - (Assist Strategic and Regional Account Manager in)

• Strategic Business Plans
  
  • Clear Objectives
    
  • Real Measurable Goals
    
  • Ownership and Alignment
    
  • Geo / Product
    
• Bid Management
  
  • Preparation
    
  • Strategy
    
  • Execution
    
  • Team Management
    
  • Solution Design
    
  • Rate discussions / revisions / updates
    
  • Contractual discussions and updates
    
• Customer Experience
  
  • Consistency Across Accounts and Geographies
    
  • Improved competency
    
  • Speed of Response
    
  • Executive Alignment
    
  • Consistency of Account Management (at each level)
    
  • Market Analysis and Updates
    
  • Claims
    
• Value Add Programs
  
  • Innovation
    
  • Savings Tracker
    
  • Customer Engagement
    
  • Product Diversification
    
• Process Improvements
  
  • Cycle Time Analysis / savings
    
  • Cost
    
  • Technology
    
  • Product
    
• Customer Business Reviews
  
  • Branding
    
  • Formatting
    
  • Consistency
    
    • Content
      
    • Presentation
      
  • Value Tracking
    
• Profitability
  
  • Yield/Margin Management
    
  • Market Competitiveness
    
  • Stakeholder Participation
    
• Technology
  
  • Deployment
    
  • Integration
    
  • Benefits of
    
  • Customer Adoption
    

Qualifications

• Excellent Organizational Skills
  
• Excellent written and verbal skills
  
• Excellent presentation and interpersonal skills
  
• Thorough knowledge of transportation industry logistics and freight forwarding
  
• Thorough knowledge of successful sales techniques
  
• Strong computer skills including Microsoft Office suite
  
• Detail oriented, able to multitask and meet deadlines
  
• Self-motivated, able to work in a team and independently
  
• Must have a valid driver's license and safe driving record
  

Education and Experience

• College degree preferred
  
• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
  
• Experience with CRM system
  

ADDITIONAL:

• As an equal opportunity employer, we comply with the California pay transparency law. We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis. The base salary range for this position is $75,000 to $85,000 annually, in accordance with the California pay transparency law.
  

• The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
  

• The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
  

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.

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