Managed Services Operations Technician
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client that is seeking a Managed Services Operations Technician in Orlando, FL.Summary:The Technician, Managed Services Operations is a team member responsible for monitoring and managing customer networking, datacenter, security and collaboration platforms. This position will work on the Managed Services Operations team as a Technician focusing on network, voice and/or datacenter technologies, under the direct management of the Managed Services Center (MSC) Operations Manager. The Technician will be the primary point of contact for all incidents into the MSC. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Technician will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA's while documenting all actions and communication in the ticketing system, ServiceNow.Responsibilities:

• Monitoring and management of network, datacenter, security and voice technologies; This includes but is not limited to Cisco, VMWare, Palo Alto, Juniper, F5, HP, Aruba, NetApp and other associated technologies
• Provides remote hardware/software support; documentation, support logs and other related information throughout triage process
• Assists in monitoring and maintaining network hardware and software; Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis
• Works directly with customers to ensure customer satisfaction

REQUIREMENTS:

• Certifications: CCNA; CCNP; ITILv3 Foundation
• 1+ years of work or education experience maintaining, utilizing, and troubleshooting Cisco IOS
• 1+ years of work or education experience utilizing a ticketing system such as Remedy, ServiceNow
• 1+ years of work or education experience using network monitoring tools such as Zenoss, Prognosis, etc.
• 1+ years of work or education experience maintaining, utilizing, and troubleshooting voice platforms
• 1+ years of work or education experience maintaining, utilizing, and troubleshooting datacenter

platforms

• Hands-on work or education experience working routing protocols MPLS, GRE, VoIP, HSRP, QoS, L2 switching, etc.
• Strong client-facing skills, assertiveness, strong communications skills, leadership and self-starter
• Strong troubleshooting skills to respond to monitoring events and quickly triage impact and identify next steps to drive resolution

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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