Manager, AAA Home Field Operations
A3Ventures

Berkeley, California

Posted in Retail


This job has expired.

Job Info


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Benefits - Medical, Dental, Vision, wellness program and more!

  • 401k Matching - $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Summary

This role is responsible for the management and execution of AAA, House Manager field operations. The House Manager business is the trusted and affordable partner in home maintenance and improvements to make homeownership a little easier each day. Today the business operates in the Bay Area and Sacramento and is growing. The Field Manager represents the AAA brand to the marketplace, reinforcing the trust and integrity it represents. This includes delivering amazing Member Experience every time by recruiting and developing the best talent and ensuring our work is being done to the highest level of service and quality. In this role, you will have an unique opportunity to build a team of talented AAA Team Members servicing our Members' homes. You will lead a team of up to 50 personnel in multiple geographies in the Northern California region, providing premium home services to AAA Members and direct to customers.

Essential Functions

Execute:

  • Own team productivity and efficiency

  • Provide a premier experience for all consumers

  • Identify, recommend and implement solutions to issues in customer experience or efficiency

  • Develop plans for any incomplete job or rework maintenance that needs to occur.

  • Manages the work order and maintenance tracking systems.

  • Maximizes the utilization of maintenance resources, responsible for spare parts strategy, working closely with inventory management team and systems.

  • Participates in the preparation of materials budget, providing cost estimates for the projects; monitors costs against budget.

  • Ensures that Team Member vehicles are kept tidy and outfitted as needed as they are a brand billboard for AAA House Manager as well.

  • Supports turnaround activities; assists in development of critical path plans and budgets.

  • Ongoing communication with Member services call center team, back office operations management, and inventory management.

Lead:

  • Coach and mentor a dedicated team of Home Service Associates providing best-in-class service to our Members

  • Recruit and retain team members in a rapid growth environment

  • Provide fair and empathetic leadership through active engagement, performance management, and team development

  • Manage and support under-performing team members to improve performance or exit the team

Grow:

  • Optimize field operations to increase productivity and profitability

  • Develop efficient standard operating procedures to on-board, train, develop, and coach Team Members

Knowledge/Skills/Abilities

  • 5+ years of experience in managing field operations

  • 3-5 years of experience in construction, contract, maintenance, or handy-person experience preferred

  • Ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally as needed

Education & Experience / Licenses & Certification

  • High School Diploma or GED required

  • Bachelor's degree preferred

  • Valid Driver's license required

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

Working Environment

This is combination of an office job and field job Some travel, onsite work, and deskwork. Physical requirements include standing, sitting, bending and lifting (up to 50 pounds). Approximately 98% of time is spent using a video display terminal. Comfort/ability to climb a ladder onsite.

#OLG_RX

#LI-OH1


This job has expired.

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