Manager, Analytics & Segmentation
ARS

Memphis, Tennessee

Posted in Call Centre and Customer Service


This job has expired.

Job Info


Company Name

ARS-Rescue Rooter

Overview

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. We are seeking a Marketing Analytics expert to support our Marketing and Operations stakeholders, leveraging data to inform and influence better decisions. This role will be responsible for design and support of our Customer Data Warehouse and implementation and ownership of our Customer Data Platform (CDP). This role also will be responsible for creating, managing, and operating the processes necessary to drive value and meet business goals, including recommending and building/publishing segments and customer audiences.

Responsibilities

  • Own ARS Customer Data Warehouse, including identifying opportunity for continuous improvement
  • Lead implementation for CDP
  • Partner with Marketing to identify, build, and deploy opportunity customer segments
  • Leverage customer data tools for performance and file health tracking
  • Lead quarterly/annual marketing and customer business reviews with the Marketing team
  • Assist with ad-hoc requests as necessary to support cross-functional partners

Qualifications

  • 3-5 years of experience in an analytics or marketing role
  • Experience writing complex SQL queries
  • Familiarity with the following:
    • PowerBi
    • Google Big Query/Microsoft Azure
  • Flexibility coupled with the ability to learn quickly and ask great questions
  • Experience presenting to and influencing at all levels of the organization, including C-suite
  • Experience managing 3rd party vendors

*This position is eligible for remote work. Excludes CO, WA, CA applicants.

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


This job has expired.

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