Manager, Business Operations
The NPD Group

Job Info

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Learn and work on meaningful initiatives with some of the best and brightest in the market research industry. The NPD Group provides the world's most successful brands with leading market research, combining consumer and retail point-of-sale data with analytic solutions to interpret today's market trends while anticipating tomorrow's. In addition, we offer a career filled with innovation and growth to the forward-thinking problem solvers who join our team.

Position Overview

As a member of the Product Business Operations team, the Manager, Business Operations, will be responsible for developing and implementing initiatives in knowledge management (systems and process for documentation and communication).This individual will be responsible for understanding and evaluating the needs of the Product organization and its stakeholders to ensure the Business Operations team remains in sync and enables key information for decision making. Specifically, this individual interacts with several groups across NPD regions including Product, Technology/Operations, Commercial, Research Science, and Executive Leadership to achieve objectives.

This position will be based in Port Washington, NY.

Overall Responsibilities:

• Evaluate and recommend documentation needs for the Product organization, instituting alignment and consistency protocols
• Develop processes for documentation creation, maintenance, updating, and auditing of content produced by Product
• Create a streamlined approach for multiple types of internal documentation created within and used outside of Product
• Develop templates, tools, and guidelines for multiple types of internal documentation created within and used outside of Product
• Provide recommendations and lead efforts related to Product's migration to updated Knowledge Management platforms, to be rolled out.
• Foster a collaborative environment and continuously partner with groups across NPD to feed into requirements and outcomes on key initiatives. Liaise closely with support departments and other Product teams to ensure cross-pollination and leveraging efficiencies.

Qualifications:

• 5+ years experience in market research, or product management.
• BA/BS or equivalent preferably in Marketing, Business Administration, or Business Intelligence
• Demonstrated success in process analysis and creation
• Experience working cross-functionally to achieve shared objectives
• Solid organizational and project management skills; ability to manage and deliver on multiple project deliverables simultaneously.
• Excellent verbal and written communication skills, and visualization skills.
• Expert in all MS Office products. (Advanced Excel, PowerPoint, Word)
• Proven success working in Salesforce.com, product roadmap tools, and/or knowledge management platforms highly desired.
  

The NPD Group, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law.

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