Manager-Continuous Improvement, Health Plans
Dean Health Service Company, LLC

Job Info

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It's more than a career, it's a calling.
WI-Dean Health Plan Erdman

Worker Type:
Regular

Job Highlights:

Do you enjoy using your leadership and coaching skills to drive continuous operational performance improvement?

As the Manager-Continuous Improvement, you will have responsibility over leading and facilitating the largest operational continuous improvement initiatives for the Health Plan division. This includes coaching leaders and staff on developing and utilizing performance boards and key performance indicators to drive performance improvement by way of daily huddle meetings. You will also continue to develop practices for the continuous improvement department.

Candidates give best consideration will have the following:

• Formal leadership experience
  
• Performance Board development and implementation experience; including establishing Key Performance Indicators
  
• Performance coaching skills
  
• Strong organizational skills
  
• Ability to effectively navigate difficult conversations
  

Job Summary:
In partnership with leaders and staff across the organization provides performance improvement thought leadership through: documenting end-to-end business processes and workflows with a focus on the customer; Identifying and prioritizing low dollar, low resource, quick hit performance improvement opportunities that improve operational performance and capabilities; developing detailed requirements documents and business cases; acting as a liaison with oversight committees to gain support; identifying and coordinating internal and external resources; executing approved initiatives; identifying and maintaining initiative execution artifacts; establishing and monitoring performance metrics; tracking results, making adjustments and hardwiring performance; managing departmental staff and resources; and managing the portfolio budget to achieve desired service level improvements and financial returns.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Manages the OEPI portfolio budget and a team of internal staff/consultants to achieve the service level, operational and financial goals established by the organization. Contracts with and manages external consultants and vendors as necessary. Mentors and trains staff and peers in process improvement tools and techniques.
• Conducts elicitation sessions to gain an understanding of the organization's needs, and identifies and documents performance improvement opportunities. Evaluates, prioritizes and presents recommendations for process improvement initiatives to organizational leadership. Develops detailed work plans that include specific tasks, accountabilities and milestones.
• Identifies the impact technical changes will have across the organization.
• Partners with the organization's BA team to document business processes and procedures. Creates training plans for newly delivered solutions.
• Coordinates activities with IT and PMO leadership. Leverages existing PMO tools and process models whenever appropriate (e.g. W5-BML, BlueWorks). Runs technical and vendor changes through the appropriate IT business domain teams to ensure coordination with other PMO initiatives, and conformity with the organization's architectural plan and practice area standards (EDI, BI, BSS, ETL, etc.).
• Partners with appropriate business owners and Portfolio Architects to align business strategies with IT strategies.
• Leverages people, tools and technologies across the organization to implement identified initiatives.
• Provides project management support during the entire project lifecycle (design, development, testing, release, implementation and stabilization).
• Partners with functional leaders, HR and Communications to ensure smooth organizational transitions. Collaborates with key stakeholders as necessary to resolve issues.
• Ensures that changes to business functions, processes, financials and organizational structures are optimized with the appropriate processes, technology and staff. Establishes and monitors operational metrics to ensure results.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in a business, information technology or related field

EXPERIENCE

• Eight years of work experience in health plan related operations, IT or project management; with four years' experience managing cross-functional teams

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Department:
80570188 700742-Shared Services

Work Shift:
Day Shift (United States of America)

Scheduled Weekly Hours:
40

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

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