For this opening we will consider candidates from the following locations: PLANO,TX,US |
The Manager, Information Technology Manages, provides leadership, and budgets for teams performing development, design and system enhancement for one or more information technology functions supporting Intrado Enterprise Communications - Telecom. Develops goals and expectations, frequently delegates tasks, and provides strategic guidance to cross-functional teams to identify and produce recommendations based on business needs and opportunities. Coordinates and ensures accuracy and efficiency of team results.
Essential Duties:
• Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user needs
• Serve in an ongoing partnership with end users, providing consultative advice and maintaining an in-depth knowledge of business operations
• Monitor the activities associated with writing quality code based on given requirements and deadlines, ensuring consistency in methods
• Define and oversee the activities involved in thoroughly testing and implementing programs and/or systems completed by assigned staff
• Organize cross-training efforts of staff members to ensure there is adequate support of products developed
• Participate in researching new products and development tools, keeping up-to-date on industry trends for incorporation into the Company's platform
• Lead and participate in support activities, which includes providing a single point of contact for end users and determining if the service request is within the department scope
• Ensure that high levels of end user satisfaction are provided during each point of contact
• Serve as point of escalation for issues that arise and complete related follow-up activities
• Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to handle unique management challenges
Minimum Qualifications:
Education:
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