Manager Medical Oncology, Oncology Navigation, and High Risk Breast Center
Billings Clinic

Job Info

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Under general direction, is responsible for the operations of Medical Oncology, Navigation, and High Risk Breast Center Departments at Billings Clinic downtown campus. Responsibilities include personnel selection, development/mentoring, coaching/counseling, performance appraisal completion, disciplinary actions up to and including terminations as coordinate with Human Resources and leadership team, physician relationships, interdepartmental and intradepartmental activities, process improvement activities, customer relations, quality of service and fiscal control. Develops short and long-term strategic plan, objectives, policies, and procedures for department cost centers to formalize and implement the mission, vision, and values of Billings Clinic. Maintains the standards, customer relations, and practice in a designated service line. Additionally, the manager works with contracting facilities to provide services and billing to patients in rural communities. Manager is responsible for accreditation preparedness for the department and participation in Cancer Center sponsored events outside of daily work schedule, including but not limited to, Relay for Life and Survivor's BBQ.

Essential Job Functions

• Works closely with department chair dyad partner on short term and long term goals of the department in coordination with the director and medical director dyad team. This includes, but is not limited to, strategic planning of equipment needs, regional growth, treatment advancements, and accreditations.
• Develops and oversees Medical Oncology Department at Billings Clinic downtown campus to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. Interprets and supports the mission and philosophy of Billings Clinic. Responsible for promotion of, and adherence to, the elements of Billings Clinic's Code of Business Conduct and corporate compliance program.
• Is key stakeholder and decision-maker, in collaboration with department chair and director dyad, for service expansions and future medical oncology outreach sites and/or hubs.
• Is a member of Cancer Committee and attends a minimum of 75% of meetings. Is responsible for creating and updating strategic and programmatic goals for Medical Oncology.
• Travels a minimum of annually to other campuses for in-person needs assessments and evaluation of practice.
• Conducts huddles in the department daily and attends daily leadership huddles in the Cancer Center.
• Reviews and completes safety nets and feedback files promptly per policy.
• Has knowledge of Billings Clinic Cancer Center accreditations standards as well as DNV accreditation standards and holds team to these standards.
• Manages the operations of the medical oncology department including effective use of resources and assuring efficient patient and staff flow. Leads department in the overall marketing, program development, and service priorities. Coordinates with department chair, director dyad, and other Billings Clinic leadership to assure continuity in pursuing radiation oncology/organizational goals and synergy in implementing plans and problem resolution.
• Plans appropriate staffing practices by maximizing the utilization of resources; forecasts and anticipates the personnel needs of the unit with regard to fluctuations in the patient workload; maintains staff at agreed upon budgetary standards. Recommends, implements and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative polices and procedures relating to human resources management.
• Creates an environment in which personnel can realize personal growth and development through active participation in unit decisions, opportunities for professional growth and consistent application of personnel policies.
• Assists with implementation and maintenance of all policies and procedures. Practices process improvement principles to assess and improve the quality of the radiation oncology program. Assures compliance with regulatory standards Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
• Adheres to national patient safety goals and prevents, minimizes and/or corrects risks to patients, families, physicians and other members of the health care team. Investigates unusual occurrences and follows appropriate procedures. Provides consultation for patient care related concerns and acts a patient advocate as needed.
• Organizes ongoing communication between all health care providers regarding aspects of patient care and unit functioning. Acts to resolve conflicts in a timely manner. Develops collaborative relationships with physicians to enhance quality practice.
• Develops, implements, and maintains a realistic, cost-effective annual budget.
• Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent team members to provide care/services. Adheres to administrative policies and procedures relating to human resource management.
• Maintains and displays an appropriate degree of clinical expertise. Acts as a resource for all levels of the health care team, other health care providers, patients and their families.
• Prepares annual budget for medical oncology, navigation and the high risk breast center and monitors the financial performance of the department to assure a favorable contribution margin.
• Provides leadership to the team and acts a resource responding to questions and assisting with problem resolution. Plans for effective orientation/training of new and current staff. Participates in and provides feedback into the human resource management functions of interviewing, hiring, coaching/counseling, disciplinary actions and performance appraisals.
• Develops with the physicians and oversees completion and interpretation of quality and process improvement activities.
• Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
• Performs other duties as assigned or needed to meet the needs of the department/organization.
• Creates and revises practice guidelines, policies, and procedures for Medical Oncology, Oncology Navigation, and High Risk Breast Center as required and/or needed.

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