Manager, Network Engineering
Clark University

Job Info

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Category:: Staff and Administrators
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Department:: 2150 (IT-Information Technology Servic)
Locations:: Worcester, MA
Posted:: Sep 20, 2022
Closes:: Open Until Filled
Type:: Full-time - Exempt
Position ID:: 153426

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

Responsible for the universities data network to ensure a reliable and secure computing environment for the Clark community. This includes planning, design, implementation, and maintenance of the data network and associated infrastructure.

Major Responsibilities

• Manage network engineering staff, telecommunications staff, and student workers
• Identify, research, recommend, and implement network improvements, upgrades, and repairs for the University's network infrastructure including physical cabling (copper & fiber) and associated hardware & software. Evaluate new techniques and tools for improving services, staying abreast of industry trends and best-practices.
• Create and maintain complete documentation and network diagrams including disaster recovery / business continuity plans.
• Provide hands-on support, maintenance, performance monitoring, and optimization of all LAN/WAN/WLAN/cloud infrastructure including physical data cable (copper and fiber), wireless, AWS networking, Azure networking, and other associated equipment and services.
• Represent and manage ITS data networking requirements for campus projects, including building construction/renovation.
• Act as the point of contact between network hardware, software, and service vendors and Clark University.
• Design, install and manage network devices including but not limited to switches, routers, network monitoring systems, load balancers, packet shapers, UPSs, VPN appliances, and security/firewall devices.
• Act as the network subject matter expert. Provide Tier 3 and Tier 4 support for network engineering.
• Monitor all aspects of Clark's network and proactively respond to and investigate alerts and anomalies
• Respond to outages and emergencies, including during off-hours
• Perform or assist in off-hours maintenance where necessary
• Assist supervisor with the establishment and implementation of network standards and SOPs, including network wiring standards.
• Provide integration of voice/video/data systems including VoIP, classroom AV, endpoints, HVAC equipment, card access control, security cameras, point of sale systems, vending machines, servers, and other applications.
• Manage campus telecommunications infrastructure and components including: PBX, SBCs, analog ATAs, T1 trunks, MPLS/Metro-E connections, SIP connectivity, VoIP and digital phones, and others, in coordination with telecommunications technicians and systems administration personnel.
• Provide cost analysis, not-to-exceed estimates, vendor price comparison, and other fiscal assessments and reporting to the supervisor.
• Oversee and participate in management of network services including DHCP, DNS, AAA, RADIUS, BGP, OSPF, NAC, L2L VPNs, and others.
• Provide networking services for institutional data centers and systems administration team
• Implement and maintain automation and orchestration for management of network devices and services.
• Participate in network security assessments and remediation in coordination with supervisor and Information Security team.
• Deliver reporting and analysis on network statistics, performance, bottlenecks, utilization, risks, recommendations, staffing, and other metrics.
• Other duties as assigned.

Requirements:

• Bachelor's degree in electrical engineering, computer science or equivalent; significant experience can substitute for field of study. Master's degree preferred.
• Minimum of five years experience in networking, with progressive growth in responsibilities and project management; previous supervision of technical staff is required.
• Extensive knowledge of TCP/IP networks with experience in networking including routers, switches, VLANs, trunking, VPNs, copper and fiber Ethernet, wireless networks, firewall architecture, and bandwidth management is required; experience with HPE, Aruba, Palo Alto networking hardware desirable.
• Firm understanding of TCP/IP and related networking protocols (DNS, HTTP, ICMP, DHCP, etc) as well as how they operate and are managed on an enterprise level production network.
• Experience with data center networking, systems automation and orchestration, cloud network environments, and software defined networking preferred.
• Experience in a multi-hardware environment, Linux/UNIX, Windows, and Macintosh operating systems, and general scripting is preferred.
• Experience in telecom. technologies (PBX, VoIP, unified communications) preferred.
• A fundamental understanding of network security including system hardening, log analysis, intrusion detection, and vulnerability scanning is required.
• Strong project management experience with ability to organize and prioritize multiple complex projects.
• Working knowledge of security policy development and deployment preferred.
• Successful track record in the management of technical support staff.
• Strong interpersonal and communication skills; the ability to communicate effectively with people at varying levels of computer literacy; and the ability to establish collaborative working relationships at all levels of the University is required.
• Ability to work independently and as part of a team; ability to set priorities and work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively.
• Excellent customer service skills and a high degree of integrity relative to computer security and confidentiality of information required.
• Ability to work nights and weekends on an as-needed basis is required (e.g., respond to system emergencies or to implement off-hour changes).
• Excellent communications skills in English, both in written and verbal form.

Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.

Additional Information:

Clark University embraces equal opportunity as a core value: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

• Resume
• Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

A successful background check is required upon acceptance.

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