Manager, Orders to Cash
Scotts Miracle-Gro

Job Info

---

Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Every Associate plays an important role in providing innovative solutions for today's gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders.

We are looking for an Orders to Cash Manager, to join our team remotely!

Our OTC Managers lead a team of analysts and are responsible for all aspects of orders to cash, including order management, accounts receivable, and B2B call center activities.

What you'll do in this role:

• Manage a team of Orders to Cash Analysts. Teams range between four and eight associates.
  
• Drive continuous improvement by examining existing processes and technologies. Work with cross-functional teams on the development of solutions in the areas of order entry, claim resolution, collections, account compliance processes, and B2B call center processes. Identify, analyze, and work with appropriate parties to resolve system or process issues.
  
• Develop and lead cash flow improvement and cost reduction projects. Focus on supply chain improvement tactics that drive customer value and favorably impact our cash to cash cycle.
  
• Work together with the Business Development Teams (BDT) supply chain and sales functions, Finance, Brand Management, Supply Planning, and our retail partners to resolve issues and to ensure that account service processes are being executed with responsiveness and accuracy, while supporting the overall goals of the company.
  
• Lead and audit accounts receivable activities including: cash application, troubleshooting of customer payment deductions, processing and monitoring accounting documents, and supporting related collection activities. Lead order management execution processes, from order creation through the lifecycle of an order. Audit invoices, orders, and account systems for pricing, terms allowances, and materials to ensure accurate processing throughout the program year.
  
• Collect and publish program-related materials to support our retail partners while driving common processes and learnings within the team. Compose training materials and direct training sessions for existing and new associates. Participate in and execute special projects in areas such as metric reporting, product and customer questions, audit requests, and Sarbanes-Oxley requirements.
  

What you'll need to be successful:

• B.S. in Business Administration required. Majors preferred: Operations, Logistics, Accounting, Finance
  
• 5 - 7 years experience in a customer service, financial services, accounts receivable, or supply chain role. Experience interfacing with a retail customer base or in account management. Experience with ERP systems, planning systems, call center systems, or proven ability to work with systems and technologies
  

Some other nice to have's:

• Experience managing a team of associates.
  
• Superior analytical and troubleshooting skills. Ability to work cross-functionally within the organization as well as with customers.
  
• Strong PC skills; ability to use Microsoft Office suite.
  
• Desired ability to use SAP R/3 and BW.
  
• Professional presence; ability to communicate effectively via phone & email.
  
• Willingness to work in excess of 40 hours per week as needed.
  

Here at ScottsMiracle-Gro, we believe providing an enriching and engaging employee experience is what sets us apart from other organizations. We recognize our employees are so much more than just their job title so we offer programs and benefits that support them in all aspects of their lives. Wondering how we do it? Below is a glimpse of our highlight reel...

• A flexible work environment provided through remote, hybrid or in-person experiences best aligned with the business needs.
  
• Our Live Total Health program provides you with options to align to your personal needs. Selections range from medical, dental and vision coverage for you, your spouse/domestic partner and dependents to an outstanding wellness reimbursement program to an unbelievable 401K match (up to 7.5%) as well as a 15% discount on company stock and much more
  
• We know our talent is our most precious asset and your unique development contributes to our organization's success now and in the future. Career growth at our company is not always a ladder. It's much more like a rock climbing adventure. Grow through exploration and experiences rather than a predictable linear path.
  
• We value the importance of family. We provide access to Maven Family Planning and up to $30,000 to accommodate for adoption, fertility and surrogacy.
  
• Be part of something bigger by joining one of our Employee Resource Groups focusing on diversity and inclusion, family, education and sustainability: Scotts Women's Network, Scotts Black Employees' Network, Scotts Veterans' Network, Scotts Young Professionals, Scotts Pride Network (GroPride), Scotts Associates for a Greener Earth (SAGE), Scotts Family TREE and our Associate Boards.
  
• Join a company with a strong belief in giving back to the communities where we live and work. We have a shared passion for service and volunteerism and believe participating in community service benefits our communities and strengthens our team.
  

Our commitment to LiveTotal Health puts the wellness and safety of our associates and their families as the top priority. Throughout the COVID-19 pandemic, ensuring associate safety has been a primary focus for all of us at Scotts. With the continuing pandemic, we remain committed to doing everything we can to keep our associates healthy and safe. As such, we are requiring certain associates to get a COVID vaccine*. This safety measure will help protect our associates, our families and our communities. We recognize a medical or personal circumstance may prevent you from meeting this requirement and we have a process to address those concerns.

Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.

*Except where prohibited by state or local law

This job has expired.