Manager - Patient Food Services: SOUTH - Food & Nutrition
Memorial Healthcare System

Job Info

Summary:
Manages the daily patient services function of the Food Service department.

Detailed responsibilities:
• Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Manages staff relations including performance management, staff satisfaction, and conflict management. Performs and oversees scheduling and payroll.
• Determines and justifies needs for systems, monitors supply purchases and usage and oversees equipment management and maintenance.
• Assesses the quality of patient meal services and develops relationships with other departments. Handles patient complaints, grievances, special requests and elevates issues when necessary.
• Manages and assists with all food safety and sanitation regulations assuring compliance.

Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• FOOD SAFETY MANAGEMENT: Observes and maintains safety of food during and after preparation.
• KITCHEN SANITATION: Maintains food service area, supplies, and equipment in a clean and sanitary condition.
• MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"

Education:
Essential:
• High School Diploma or Equivalent

Credentials:

Education equivalent experience:
Essential:
•

Other information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: 3 years experience in food service; 2 years in a supervisory or leadership role.

Working conditions:
Essential:
• Bending and Stooping 0.00%
• Climbing 0.00%
• Keyboard Entry 0.00%
• Kneeling 0.00%
• Lifting/Carrying Patients 35 Pounds or Greater 0.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 0.00%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 0.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient 0.00%
• Pushing or Pulling 26 - 75 lbs Non-Patient 0.00%
• Pushing or Pulling > 75 lbs Non-Patient 0.00%
• Reaching 0.00%
• Repetitive Movement Foot/Leg 0.00%
• Repetitive Movement Hand/Arm 0.00%
• Running 0.00%
• Sitting 0.00%
• Squatting 0.00%
• Standing 0.00%
• Walking 0.00%
• Audible Speech 0.00%
• Hearing Acuity 0.00%
• Smelling Acuity 0.00%
• Depth Perception 0.00%
• Distinguish Color 0.00%
• Seeing - Far 0.00%
• Seeing - Near 0.00%
• Bio hazardous Waste 0.00%
• Biological Hazards - Respiratory 0.00%
• Biological Hazards - Skin or Ingestion 0.00%
• Blood and/or Bodily Fluids 0.00%
• Communicable Diseases and/or Pathogens 0.00%
• Cytotoxic Chemicals 0.00%
• Dust 0.00%
• Gas/Vapors/Fumes 0.00%
• Hazardous Chemicals 0.00%
• Hazardous Medication 0.00%
• Computer Monitor 0.00%
• Domestic Animals 0.00%
• Fire Risk 0.00%
• Heating Devices 0.00%
• Magnetic Fields 0.00%
• Moving Mechanical Parts 0.00%
• Needles/Sharp Objects 0.00%
• Potential Electric Shock 0.00%
• Potential for Physical Assault 0.00%
• Wet or Slippery Surfaces 0.00%

Organizational Profile:
Memorial Regional Hospital South is the home of Memorial Rehabilitation Institute and provides a wide range of healthcare services to the South Florida region. With 280 beds and 505 employees, Memorial Regional Hospital South offers compassionate care and services such as:

• Memorial Rehabilitation Institute, featuring an 89-bed inpatient program, a comprehensive outpatient program, and more, to get patients "Back to Their MAX"
• Emergency Department
• Hospice Unit
• Laboratory Services
• Molecular Laboratory
• Podiatry Residency Program
• Surgical Services
• Women's Imaging Center
• Physical Medicine and Rehabilitation Physician Offices
• Rehabilitation Psychology Department
A leader in rehabilitation, Memorial Regional Hospital South has also been recognized by The Leapfrog Group, which has consistently awarded the facility with an "A" Rating for Patient Safety, and by Press Ganey's Guardian of Excellence Award for emergency room and outpatient Patient Satisfaction.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.