Job Summary
Comcast is looking for a passionate, consumer centric and talented Manager of Product Insights to support our growing Consumer Research & Insights function and ultimately set the organization up to be more Consumer-Centric. This individual will support Entertainment (Video) and Connectivity (Broadband, Mobile, Home) Insights, reporting into the Senior Director of Product Insights. This position will work closely and collaboratively with cross-functional partners in Marketing, Strategy, and the Technology and Product Experience teams. The Manager will actively enable research-informed decision-making through supporting the assessment of business problems and crafting a research approach that delivers on actionable insights. The candidate will serve as a strategic business partner, design research, select vendor partners, communicate and align on approach to ensure that key business questions and needs are addressed. The candidate will be working on a variety of topics such as: uncovering consumer needs and pain points, consumer target identification, positioning, packaging, product development, innovation & commercialization and communication. This candidate must have a proven track record of executing primary research, and translating insights and implications into actionable business recommendationsJob Description
Work with Product Stakeholders to understand key business questions and consumer research needs
Manage a diverse range of consumer research projects, supporting the Entertainment (Video) and Connectivity (Broadband, Mobile, Home) product portfolio as needed
Lead the design, development, and execution of qualitative and quantitative research initiatives
Manage external vendors through all phases of research projects
Deliver research results, key takeaways, and actionable insights through compelling storytelling
Stay current on industry trends, and seek new ways to utilize research to support Company initiatives
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Successful candidates display the following characteristics:
An energized, curious, undaunted explorer - This role requires a skill to tolerate ambiguity, seek and drive clarity, leverage resources, ask laddering questions that get to the root of the issue, and formulate and align a research approach, methodology, and resulting deliverable.
Strategic business partner - translate business issues into questions that can be addressed with output from a wide range of sources
An organized project manager - a high degree of comfort managing multiple stakeholders; strong collaboration and teamwork skills; and a problem-solver with a results orientation
Unbiased Approach to Reporting - the ability to maintain a sense of objectivity when revealing the story of the data
A compelling storyteller - a high degree of comfort drawing well-supported insights from complicated data sets to influence and convey a point-of-view to Comcast's senior leadership team
An ability to synthesize insights across the Research teams into a comprehensive and holistic view of the topic at hand
Qualifications:
5+ years of relevant work experience (hands-on exploratory, quantitative, and qualitative research experience is required)
Strong analytical, strategic thinking and problem-solving skills
Capability to synthesize data from multiple sources and translate findings into actionable insights and recommendations
Experience collaborating with diverse stakeholder teams - capability to prioritize among multiple parts of the business and projects
Strong sense of urgency to deliver answers and consolidated POVs, working to get in-the-moment insights to drive real-time informed decisions
Exceptional interpersonal and communication skills
A can-do attitude - proactively comes to any situation with ideas
Experience managing vendor relationships
Skilled in Excel and PowerPoint
Comfortable working in a fast-paced rapidly evolving environment
Core Responsibilities
Employees at all levels are expected to:
Disclaimer:
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education
Bachelor's Degree
Relevant Work Experience
5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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