Manager, RSMU Sales
Emergent Holdings

Detroit, Michigan

Posted in IT


This job has expired.

Job Info


Responsible to plan, organize, control, direct and lead sales office and/or specialized sales area. Accountable for development, planning and leadership to ensure increasing market share and membership for BCBSM and/or BCN to meet corporate goals and objectives.

Drives the development and execution of complex, effective sales and retention strategy, promotes key corporate initiatives, identifies service and policy setting strategies to optimize sales and retention targets. Ensures senior leadership is informed of the communities' attitude and market trends that impact the SHS individual sales channel and provides recommendations to effectively win business.

  • Plan, organize, and direct activities of an assigned business area including but not limited to planning, training, motivation, staff development, staff selection and communication.
  • Develop sales and customer relation strategies for sales teams and/or customers and coordinate problem resolution to ensure that objectives are met, and problems are resolved to the benefit of customers, agents and the corporation.
  • Monitor and communicate to BCBSM and/or BCN management competitive products, practices, trends, attitudes and issues of customers, labor, community leaders, etc. Develop plans that ensure cohesive working relationships between constituents to maximize sales potential.
  • Ensure prompt, accurate and courteous responses to complex customer inquiries and the efficient handling of administrative services.
  • Provide input for product development, marketing strategy and services as they impact sales results and customer satisfaction.
  • Perform analysis and team management through Salesforce Customer Relationship Management.
  • Responsible for annual forecasting and development of annual business plans and oversight of the implementation for the business area. Set realistic goals for new business, service and retention.
  • Coordinate and prepare the business units annual budget.
  • Execute function and/or area objectives that support increasing membership and continuous business process improvements.
  • Accountable for monitoring and managing adherence to all corporate and divisional policies, procedures and practices, including leadership competencies, customer data administration, resell process, etc.
  • Participate in various forms of community relations to support positive corporate and marketing images.
QUALIFICATIONS
  • Bachelor's degree in Business Administration, Health Care Administration, Marketing, or a related field. Relevant combination of education and experience may be considered in lieu of degree.
  • Valid Michigan Accident and Health Insurance.
  • Valid and unrestricted driver's license is required.
  • Five (5) to seven (7) years of concept sales or marketing experience.
  • Three (3) to five (5) years of management experience (e.g., customer, staff, etc.).
  • Bilingual skills are a plus.
  • Excellent analytical, organizational, planning, presentation, problem resolution, sales, verbal and written communication skills.
  • Detailed understanding of decision making, new business and retention efforts, resell and sales processes.
  • Thorough knowledge of BCBSM financial arrangements and funding options.
  • In-depth knowledge of alternative benefit programs, distribution systems, products, procedures, Master Labor Agreement and union structures.
  • Experience in Salesforce Customer Relationship Management preferred.
  • Proficient in current industry standard PC applications and systems.
  • Other related skills and/or abilities may be required to perform this job.
  • Must meet local and/or national sales and marketing sales competencies as required.


This job has expired.

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