MANAGER, SOLUTIONS CENTER
YKK AP America Inc.

Job Info

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Our company culture is built upon YKK's philosophy called the CYCLE OF GOODNESS™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Position Summary

The purpose of this position is to plan and direct all activities within the office to support sales pursuit, revenue and profit generation. At the strategic and tactical direction of the General Manager, responsible to coordinate activities of client development and support including architectural design assistance, product application, order entry, customer service, estimating, project coordination and shop drawing coordination within the center by performing the following duties personally or through subordinate employees.

Essential Functions and Key Responsibilities

• Responsible for the overall effectiveness of the site based on factors including but not limited to overall customer satisfaction, employee morale, compliance with all company business practices and policies including human resources, safety, environmental, intellectual property management, and code of conduct.
• Works cooperatively with region field sales representatives towards the objective of securing orders for the company, resolving claims, and assuring overall customer satisfaction.
• Prepares, schedules, and coordinates activities for customer service activities in order to meet customer needs while utilizing onsite resources and ensuring results meet quality expectations.
• Responsible for implementation of estimating services in accordance with company business practices and based on the the General Manager's strategic direction on pricing.
• Responsible for all overseeing order entry and customer service activities in accordance with company business practice.
• Provides customer service, assist with order entry when needed.
• Reviews and approves customer service functions such as Return Material Authorizations, Quality Concern Submittals, customer credits, and "no charge" invoices.
• Works with field sales representatives to support architectural design inquiries for the purpose of gaining approval within specifications / basis of design.
• Resolves worker grievances or submits unsettled grievances to General Manager for action.

Qualifications and Skill Requirements

• Bachelor's degree from four-year college or university in business, sales, or engineering/technology plus 5 - 7 years of sales and/or front end operations experience in the fenestration industry with 3 - 5 years of supervisory/management experience; or equivalent combination of education and experience.
• Be vigilant about safety
• Quality - conscious, oriented to excellence

Equal Opportunity Employer / Minorities / Women / Veterans / Disabled

This job has expired.