Mansueto & Regenstein Circulation Evening and Weekend Supervisor
The University of Chicago

Chicago, Illinois

Posted in Education and Training


This job has expired.

Job Info


Department

Library C & A - Access Serv - Coll Mgmt & Circ - Regenstein Circ

About the Department

As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University's commitment to research and teaching and to using its intellectual resources to help solve the world's problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars.

Job Summary

Reporting to the heads of Regenstein and Mansueto Circulation, this position oversees the lending of materials from Mansueto and Regenstein Circulation desks, as well as retrieval and scanning of Mansueto materials for document delivery and scan on demand services, assisting interlibrary loan in filling requests, and storing and auditing materials in Mansueto. This person is also responsible for answering patron questions relating to Mansueto and Regenstein and serving as a resource for other questions relating to other Library services. During evenings/weekends this person acts as one of the supervisors in charge of the Mansueto & Regenstein Library, oversees building security, and enforces policies for maintaining a scholarly environment in the Library.

Responsibilities

Circulation Desk Management:

  • Trains, supervises, and assists with scheduling student counter attendants (approximately 20 part-time student employees at each location)
  • Distributes work to and monitors work done by student counter attendants.
  • Performs all circulation desk responsibilities as needed
  • Coaches and directs student counter attendants in maintaining Library policies, procedures, and standards of service
  • Documents and updates Mansueto & Regenstein procedures
  • Manages daily work flow from auditing, storing, scans, picks, and withdrawal of items
  • Customer Service:
    • Listens to patrons with special problems or complaints; attempts to resolve these problems as appropriate
    • Interprets Library policies to patrons and refers patrons' concerns to the Head of Mansueto or Regenstein Circulation when appropriate
    • Troubleshoots Proven multi-functional devices

Document Delivery:
  • Oversees the retrieval and scanning of Mansueto materials for document delivery, scan on demand services, and assists with requests for interlibrary loan

Building Security and Oversight:
  • During evenings/weekends, acts as one of the supervisors in charge of the Mansueto & Regenstein Library, oversees building security, and acts as a resource person for other campus libraries
  • Enforces policies for maintaining a scholarly environment in the Library
  • Provides initial response to emergencies
  • Assists patrons in contacting University Police when necessary
  • Handles general inquiries relating to building access and security while on duty
  • Automatic Storage Retrieval System (ASRS):
    • Provides initial troubleshooting of ASRS system problems and refers issues to Facilities staff when appropriate
    • May perform basic daily checks of the cranes

Performance Management:
  • Works closely with the Head of Mansueto Circulation and other Mansueto Circulation Supervisors to ensure consistent services whenever Mansueto is open
  • Assists in formally documenting and reviewing the performance of student counter attendants

Other:
  • Oversee auditing and withdrawal of items stored
  • Responsible for answering patron questions related to Access Services and serves as a resource for other questions related to other Library services
  • Distributes work to and monitors the work done by student counter attendants; troubleshoots equipment as needed
  • Responsible for collection of fines and fees and the balancing of money collected
  • Performs other related work as needed

Minimum Qualifications

Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
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Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
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Certifications:


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Preferred Qualifications

Education:
  • Bachelor's degree preferred

Experience:
  • A minimum of one (1) year of work experience in a library or equivalent environment
  • Significant customer service experience within a library, retail, or similar fast-paced environment
  • Previous experience directing or supervising the work of others
  • Strong customer service orientation
  • Strong oral and written communication skills
  • Ability to handle difficult situations with patience, diplomacy, respect, and discretion
  • Ability to react effectively, quickly, calmly, and rationally during conflicts and emergencies
  • Ability to exercise good judgment consistent with Library policies and procedures and service standards
  • Demonstrated ability to train, coach, and direct student circulation attendants in Library policies and procedures
  • Demonstrated ability to manage and maintain professional relationships and communicate with clarity, courtesy, and tact with patrons, staff, students, faculty, and others
  • Demonstrated ability to handle multiple priorities, meet deadlines, and manage time efficiently in a fast-paced environment
  • Demonstrated ability to sort, identify, and resolve problems quickly and effectively
  • Demonstrated sound judgment and effective, independent problem-solving and decision-making skills
  • Demonstrated organizational skills and attention to detail and accuracy
  • Demonstrated ability to document activities and procedures
  • Ability to work independently during evenings/weekends as the sole supervisor in a large academic library

Technical Knowledge and Skills:
  • Strong skills in standard computer applications such as MS Office, email, and Internet
  • Demonstrated ability quickly learn and master unique and complex software
  • Knowledge of integrated library systems

Preferred Competencies
  • Lead performance and flawless execution
  • Exhibit business acumen and organizational astuteness
  • Communicate effectively and with influence
  • Exhibit resilience and optimize resources
  • Ensure decision quality and accountability and drive results
  • Display emotional intelligence
  • Drive employee engagement
  • Effectively manage performance

Working Conditions and Physical Requirements
  • Scheduling Notes: This is a full-time position scheduled for 37.5 hours per week. The scheduled hours for this position during the regular academic year are:
    • Saturdays 8am - 4pm
    • Sundays 9am - 5pm
    • Mon- Wed 4pm - midnight
  • Hours are subject to change during interim periods and based on Library needs.
  • This position covers all circulation shifts as assigned. Responsible for occasionally flexing the work schedule to cover other shifts as necessary in case of illness, vacation, or absences of other supervisors. The expectation is that time off will be taken only during interim breaks, and the schedule will be flexible during interim breaks.
  • Office environment
  • Stockroom or warehouse environment
  • Ability to bend, crouch, or stoop
  • Ability to carry or lifts loads of 25 to 49 lbs
  • Ability to push/pull objects of 50 to 99 lbs
  • Ability to climb ladders/scaffolds and maintain balance at heights of up to 2 stories
  • Ability to work safely with heavy machinery
  • Ability to feel, including perceiving size, shape, temperature, or texture
  • Ability to hear, including making fine discriminations in sound
  • Ability to see, including color, depth perception, or clarity
  • Ability to sit for 2 hours to 4 hours
  • Ability to stand for 4 hours or more
  • Ability to use computers extensively for 4 hours or more
  • Ability to operate equipment necessary to perform job
  • Ability to tolerate confined spaces
  • Effective audio-visual discrimination and perception
  • Ability to Use Standard Work Station Equipment
  • Ability to Use Standard Office Equipment

Application Documents
  • Resume (Required)
  • Cover Letter (Required)
  • Reference List (Required)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Library

Role Impact

Individual Contributor

FLSA Status

Non-Exempt

Pay Frequency

Biweekly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

COVID-19 Vaccination or Approved Medical or Religious Exemption Required

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

Effective October 15, 2021, the University of Chicago requires COVID vaccination for all students, faculty, and staff members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.


This job has expired.

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