Member Services Representative I
FBL Financial

West Des Moines, Iowa

Posted in Financial Services


This job has expired.

Job Info


Member Services Rep I

Do you pay great attention to detail and have strong communication skills? Are you a go-getter with high initiative and a positive attitude? If so, this Membership Services Representative II opportunity could be a great fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As a Member Services Rep II in Membership Administration, you will assist with processing daily workflow tasks for new business, non-renew and reinstatements, review and update policy systems, billing and member accounts to reflect correct membership information. You will serve as a customer service representative by answering phone calls and collecting dues payments over the phone to make sure payments are applied to member accounts appropriately. As a Member Services Rep II, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, state federation staff and others.

What It Takes to Join Our Team:

  • High school diploma or equivalent plus three years relevant experience required. Associates Degree preferred.
  • Good analytical, problem-solving and attention to details skills required.
  • Exceptional customer service skills, including verbal and written communication skills.
  • Must know or be able to attain knowledge regarding company and state membership guidelines.
  • Hours are 8:00am-4:30pm Monday through Friday, with a 45 minute lunch each day.

What We Offer You: When you're on our team, you get more than a great paycheck.  You'll hear about career development and educational opportunities.  We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options.  We also offer paid time off, including holidays and volunteer time.

If you're interested in joining a company that has a long history of stability, one that appreciates its employees, and offers great benefits, we invite you to apply today.  Farm Bureau....where the grass really IS greener!


This job has expired.

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