Membership Services Specialist
Loyola

Job Info

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Employment Type:
Full timeShift:
Day Shift

Description:
The Membership Services Specialist responsibilities include managing the welcome desk operations and providing excellent customer service.

I. Position Summary:

The Membership Services Specialist responsibilities include managing the welcome desk operations and providing excellent customer service.

II. Position Responsibilities:

Greet check-in and assist all members, potential members and staff in a courteous, professional and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their fitness activities. Provide support with new member sign-ups, process new member key fobs and issue guest passes

Maintain a comprehensive knowledge of all programs and facilities to answer questions and make suggestions that match member goals.

Provide tours to prospective members and answer questions, explain rates, policies, procedures, and benefits. Provide tours that encompass the full member experience which highlights member/staff connections and a supportive atmosphere.

Conduct follow-up phone calls to new members (after 30, 60, 90 days), and prospective members who have toured but not yet joined.

Answer the telephone, provide requested information, direct calls and take accurate messages. Handle potential new member phone inquiries.

Help nurture the member experience by introducing members to each other and to staff members. Be a "Relationship Builder."

Provide exceptional customer service at all times. Respond to members' needs. Contact appropriate personnel when necessary. Enforce facility policies and procedures and adherence to code of conduct.

Accurately manage daily cash drawer.

Safety Accountabilities:

• Loyola is committed to providing care that is safe. It is expected that all Loyola employees will perform their job function in a professional and competent manner that constantly seeks to reduce the risk of harm to patients, families and co-workers.

Quality Improvement Accountabilities:

• Loyola is committed to the continuous improvement of the services it provides to its patients and their families. All Loyola employees are expected to participate in quality improvement activities.

Magis & Service Excellence Accountabilities:

• Responsible for consistently demonstrating our Magis values of Care, Concern, Respect and Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment.
• Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards.

III. Position Requirements:

Minimum Education:

• Preferred:High School Diploma plus training acquired through work experience or education.

Minimum Experience:

Required:Less than one year of previous job-related experience.

• Preferred: 1-2 years of previous job-related experience..

Licensure/Certifications:

• Other: CPR/First Aid Training completed within 90 days of hire.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

This job has expired.