Merchant Incident Manager
PayPal Inc.

Job Info

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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

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Job Description Summary:
What you need to know about this role:
The role will provide a risk lens to portfolio leaders, product managers and PMO teams throughout product development lifecycle to ensure products and features are secure and compliant, and the risks associated with the products and features are identified and managed as outlined per enterprise compliance policies and the risk lifecycle process.

Meet our team:
The Business Risk and Control Lead Incident Manager is part of the wider Business Risk and Control Lead team for Merchant Product. The BRCL team manage and execute risk processes that exist in the first line, such as risk identification, risk assessment, risk and control evaluation, management and resolution of issues and incidents.

Job Description:

Your way to impact:

You will influence and motivate teams across a diverse set of vertical domains and geographic locations to ensure the merchant incidents are addressed rapidly and efficiently so that our software applications are available and functional 24x7x365.

Your day to day:

In your day to day you will support the merchant product BRCL team on issue and incident management by collaborating with global cross-functional teams and Incident Management teams on the mitigation of critical LIVE site high profile through our incident management process.

What you need to bring:

• The ideal candidate is someone with a desire for continual learning and who possesses strong interpersonal, communication (oral and written), problem-solving skills, working with ambiguity, motivating others, process management, presentation skills, drive for results, time management, function/technical skills, thrives in ONE TEAM environment: Inclusion, Collaboration, Innovation, Wellness
• 5+ years of relevant experience in payment industry, financial services, management consulting firms and/or project management
• Understanding of payments products/ experiences
• This position requires resourcefulness, good judgment, persistence, and flexibility
• Relationship management skills with ability to collaborate, influence and build professional relationships in a cross-functional environment
• Some technology experience is a plus

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Subsidiary:
PayPal

Travel Percent:
0

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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