Type of Requisition:
RegularClearance Level Must Currently Possess:
Top SecretClearance Level Must Be Able to Obtain:
Top Secret SCI + PolygraphSuitability:
No Suitability RequiredPublic Trust/Other Required:
NoneJob Family:
Network EngineeringJob Description:
IT Service Management Engineer: ITSM Tools
The ITSM Engineer will provide technical support to include Project skills, Operations and Maintenance, Administration, and implementation skills for the ITSM Management tools. The engineer must have a good working knowledge of the ITIL® framework and ITSM processes; especially Incident, Change, Request and Problem Management.
Administration:
The ITSM Engineer will have experience providing daily administrative tasks and maintenance of one or more of the ITSM Tools listed below.
Administration of the ITSM tools includes but is not limited to:
Operations and Maintenance (O&M):
The ITSM Engineer will have experience providing operational "care and feeding" and maintenance of the ITSM tools.
Support includes, but is not limited to these activities:
Skills/Experience: Requires experience with IT Service Management (ITSM) process modules and administering ITSM ticketing tools/Service Desk applications and familiarity with tool operation & maintenance, and application administration.
The ITSM Engineer must have knowledge in one or more of the following tool areas:
Education
Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience.
Qualifications
Must have 5-8+ years of directly related experience in ITSM management & analysis and administration of ITSM Processes & Tools
Certifications:
ITIL® v3 or v4 (preferred) Foundations certification
Other vendor & industry recognized certifications are a plus
Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
Some Telecommuting AllowedWork Location:
USA DC WashingtonAdditional Work Locations:
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.