Network Engineer III (Palo Alto)
Red River Technology

Job Info

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The Network Engineer III is primarily responsible for working on a team at the Red River Service Desk. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. This specific role requires Palo Alto experience. Our engineers are responsible for maintaining user uptime and improving their experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

Essential Duties and Responsibilities:

• Monitor network equipment such as firewalls, switches, and WAPs
• Supporting and troubleshooting Cisco routing/switching and ASA as well as other components of LAN and WAN networks
• Supporting and troubleshooting Palo Alto routing/switching and ASA as well as other components of LAN and WAN networks
• Comfortable with troubleshooting and managing multivendor firewalls (ASA, FTD, Meraki, Palo Alto, Sonicwall)
• Responsible for maintaining and upgrading network infrastructure. Including patching due to vulnerability
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors
• Ensure network security by maintaining proper network access control, change management, and documentation
• Work with monitoring tools to diagnose via logs and investigate failures or errors in network traffic as well as other issues within the NOC
• Evaluate environment for process improvement and make recommendations collaborate and communicate with other team members to provide good service and issue resolution
• Serve as the last level of escalation within the assigned team
• Collaborate and communicate with other team members to provide good service and issue resolution
• Ability to be a self-starter and possess good time management skills
• Act as a mentor to Red River interns and junior Engineers
• Participate in the on-call rotation program for after hours and weekends escalations
• Other after-hours maintenance duties as assigned, when required
• Maintain/Create Network diagrams, and documentation as needed.
• Create and execute Change Management Requests following best practice.
• Participate in RFO documentation

Minimum Experience and Other Required Experience:

• At least 5 years of Network experience
• Experience with supporting and troubleshooting of the below technologies:
  • Hands on Experience with Palo Alto
  • Advanced understanding of TCP/IP. Core networking fundamentals mastery.
  • Advanced understanding of routing protocols
  • Advanced understanding wireless LAN technologies
  • Advanced understanding of Cisco ASA, ISR routers, catalyst/nexus switching, and WLAN
  • Advanced understanding of various WAN connectivity options and design (Metro-E, MPLS, P2P, SDWAN)
  • Advanced understanding of IPSEC VPN configurations
• Experience with Meraki switching, wireless, and security appliance a plus
• Experience with Teams, Cisco UC.

Education and Certification:

• Bachelor's degree desired
• Desired certifications: CCNP, CCNA, PCNSE

Additionally, an ideal candidate will possess:

• Strong consulting and communication skills
• Confidence and experience in front of clients
• Strong ability to work in a team-based environment
• Ability to be a self-starter and possess good time management skills
• Confidence and experience in front of clients

Additionally, an ideal candidate will possess:

• Strong consulting and communication skills

Candidates for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.

Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate offices in Claremont, NH, Red River has satellite offices in Virginia, Texas and California.

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (required).

COVID Vaccination: Prospective and/or new employees will be required to comply with Red River's COVID vaccination policy (which includes being fully vaccinated to enter a Red River office or attend a Red River event) and, if applicable to the position, government vaccination mandates. Where required, Red River employees must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to applicable vaccination requirements and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more stringent, will take precedence over Red River's vaccination policy. Applicants in need of an exemption due to a sincerely held belief or disability should contact accommodation@redriver.com.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

This job has expired.