Network Operational Service Analyst
The Judge Group Inc.

Job Info

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Location: Trenton, NJ
Description: Our client is currently seeking a Network Operational Service Analyst
Must Haves:
1. Strong interpersonal communication and written communication skills required.

2. Experience with enterprise-level IT Network voice and data telecommunications, carrier-level protocols, unified communications/collaboration and SIP/VOIP/IP Telephony highly desired.

3. ITIL v3 or v4 Certification highly desired.

4. High-level proficiency in Microsoft office suite - Excel, Word, PowerPoint, SharePoint, Visio, Teams & Outlook.

5. Ability to use ServiceNow and/or experience with other ITSM tools.

Qualifications

7+ years of progressively responsible related experience in Information Technology (IT) services; or graduation from a two-year college/university and 10 or more years of progressively responsible related experience in Information Technology services.

• Strong interpersonal communication and written communication skills required.

• Experience with enterprise-level IT Network voice and data telecommunications, carrier-level protocols, unified communications/collaboration and SIP/VOIP/IP Telephony highly desired.

• Contact Center technical and/or hands-on agent experience desired.

• ITIL v3 or v4 Certification highly desired.

• High-level proficiency in Microsoft office suite - Excel, Word, PowerPoint, SharePoint, Visio, Teams & Outlook.

• Ability to use ServiceNOW and/or experience with other ITSM tools.

• Must be self-motivated and have ability to work independently in a highly matrixed and dynamic IT environment.

• Ability to learn new technologies quickly.

• Cisco CUCM, CCNA, CCNP, or CCIE routing and switching certifications is a plus.

• Knowledge of LAN/WAN, QOS design, is a plus

Contact: vsen@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.