Network Technician - 698
GDH

Position Description

This is full performance level work using applied and developmental technical work in data systems monitoring and maintenance. * This will be monitoring and maintaining State of Alabama LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits. * Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and OIT's services are properly reflected. *Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability. * Performs analysis of State Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved. * Prefer CompTIA Network Plus Certification. * Possible shift work. * Possible working on Federal and State holidays * Will work alternating weekends regardless of shift. * Will train on day shift from 8AM to 4PM - once trained will move to the 4PM - 12AM shift * This position requires weekend and holiday work as it is a help/support and services position (24/7 operation) * 2nd shift (4PM to 12AM) and include some weekend work (every 3rd weekend once trained) * Position will train on 1st shift initially (8AM to 4PM) for a period of 2-6 weeks before continuing to actual shift. Below is an example of the schedule/shift: M - 4PM - 12AM T - 4PM - 12AM W - 4PM - 12AM TH - 4PM - 12AM F - 4PM - 12AM S - S - M - 4PM - 12AM T - 4PM - 12AM W - 4PM - 12AM TH - 4PM - 12AM F - 4PM - 12AM S - S - M - 4PM - 12AM T - 4PM - 12AM W - 4PM - 12AM TH - 4PM - 12AM F - 4PM - 12AM S - 4PM - 12AM S - 4PM - 12AM M - 4PM - 12AM T - 4PM - 12AM W - 4PM - 12AM T - F - S - S -

Skills Required

* 1 years knowledge and/or experience with LAN/WAN maintenance and support. * 1 years call center/service desk experience. * Good customer service skills. * Experience and/or knowledge of voice and data circuits including troubleshooting and research. * Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).

Skills Preferred

Experience Required

1 year systems analysis experience/service desk

Experience Preferred

Education Required

High School Diploma or GED

Education Preferred