Network Technician
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Job Info

*Description:*




* This position is NonExempt.

* Hours over 40 will be paid at Time and a Half.



*7 - 9 YEARS OF EXPERIENCE IN THE FOLLOWING: RESPONSIBILITIES: *




* Provide technical Level II problem isolation and resolution for a Global Network. Configures and performs advanced diagnostics on infrastructure components.

* Understands and repairs LAN infrastructure including cable and fiber.

* Understands and can configure and install LAN switch technology for bridging or routing. Can perform hardware fault isolation and repair.

* Repairs switching and VLANs problems.



*COMPETENCIES: *




* Understand LAN repeating and re-timing technology.

* Understands WAN modem technology.

* Understand the software, hardware, and operational characteristics of the standard bridge and router.

* Understand most routing protocols for the LAN and WAN.

* Has a basic understanding of NT Server configuration and TCP/IP infrastructures.

* Can correctly configure servers and clients for all services.

* Can configure routers and switches.

* Can isolate and repair most IP services problems.

* Understands and uses the appropriate tools in all instances during problem isolation and repair.

* Possesses an in depth understanding of communications technologies and can isolate and resolve most infrastructure issues.



*QUALIFICATIONS: *




* Associates Degree Minimum, prefer Computer Science or technology area or telecommunications science business minor.

* Three (3) to six (6) months of specialized technical courses in communications technology;

* typically provided by vendors, technical societies, or equivalent experience.


*Responsibilities *



* Understand network infrastructure design best-practices that meet business requirements.

* Strong understanding of the OSI model and how it related to all network equipment and network communications.

* Manage and troubleshoot WAN routers - Strong experience with BGP, OSPF and static routes.

* Manage and troubleshoot Firewalls - Checkpoint experience desired

* Manage and troubleshoot network switches including Cisco and Extreme.

* Strong understanding of layer 2 protocol including STP, LLDP, Port Channels and UDLD. Extreme protocol EAPS, ELRP

* Manage and troubleshoot Wireless LAN Controllers and Access Points - Cisco and Extreme. Experience troubleshooting wireless coverage issues desired

* Manage and troubleshoot network management and monitoring tools - experience with Solarwinds and Logic monitor desired.

* Has experience with network configuration backup, recovery, and disaster planning.

* Strong experience with log analysis to troubleshoot events as they are related to a incident. Experience with Splunk is desired.

* Experience with creating and maintaining all documentation as it relates to processes and procedures for network configuration, mapping, processes, service records, SLAs, and how to-dos.

* Experience with formal change control process, standards, RCA and SLAs.

* Provide service and support to a variety of end users by creating trouble tickets, answer questions, and resolve problems.

* Must be willing to perform duties periodically outside of normal business hours.

* May be required to work-from-home as needed.