HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.
We are seeking an IVR (Interactive Voice Response) Center Specialist to maintain, configuration and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the company's business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The IVR Center Specialist will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams.
Duties/Responsibilities:
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