NTP Birmingham - IT Intern/Co-Op Role - Base Technologies
Nucor Corporation

Job Info

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Basic Job Functions:

The Support Technician will be safety-minded, goal-oriented, and quality-driven. The individual will possess a broad knowledge of computer software, hardware, and networks.

Responsibilities for the Intern/Coop Base Technologies Support Technician include but are not limited to:

• Monitor helpdesk ticketing system (Lansweeper/Sysaid)-resolution of helpdesk support requests.

• Desktop and notebook support involving repairs, imaging, and configuration.

• Experience with printer and copier support: troubleshooting, setup, and maintenance.

• Office VOIP phone system setup, configuration, and troubleshooting.

• Respond to user requests and perform triage through issue resolution for office and plant users.

• Responsible for setting up all hardware and ensuring said hardware is connected to the network. Devices include, but are not limited to company laptops, printers, tablets, or mobile phones.

• Be the "face" of the helpdesk. If someone from another department needs IT, answer the call.

• Consistently model the highest levels of support orientation and professionalism.

• Create step-by-step training material with screenshots for end users.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Facilitate escalation for user problems outside areas of subject matter expertise.

• Provide creative solutions to user problems of simple to complex nature to ensure user satisfaction and productivity.

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to: initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards always.

• A minimum of a high school diploma or GED.
• Current enrollment in a technical school, community college, or other education facility.
• Qualification under the school's requirements for Internship or Cooperative Education programs.

Preferred Qualifications:

• Demonstrated strong commitment to Safety in all job aspects.
• Cisco or Microsoft Professional Certificationspreferred.
• Ability to diagnose and resolve basic computer/technical issues.
• Customer Support or Helpdesk Experience- Sysaid, Lansweeper software preferred.
• Manufacturing-related IT experience, with a preference for process-related industries.
• Keen attention to detail, memory of patterns, and interest in problem solving.
• Business use cellular devices and setups (MFA, Intune, updates, deployments, etc.)
• RF Scanners (Config, troubleshooting, deployment, etc.)
• Active Directory, DHCP and DNSunderstanding.
• Ability to physically stand, bend, squat, and lift equipment.
• Ability to multitask, prioritize, and manage time efficiently.
• Prior work experience working in an IT networked environment with specific knowledge of Microsoft Windows, PC hardware support, and basic IT networking concepts.
• Be a team player and coachable.

Must have supervisor and/or manager recommendation and must be able to perform all essential functions of the job with or without a reasonable accommodation.

Nucor is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets - and a drug - free workplace

This job has expired.