Office 365 Engineer/Messaging and Collaboration
ZMC-US MA ZOLL Medical Corporation

Job Info

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ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology-an industry first-to the world's only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we're invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It's a great time to be a part of ZOLL!

NOTE:ZOLL now mandates COVID vaccinations subject to legal exemptions

The role will be responsible for the technical support, design and development of the current Microsoft Office 365, Azure Active Directory, Exchange, and Proofpoint environments for ZOLL. The engineer would use analysis and troubleshooting skills to address ongoing issues as well as proposing solutions to drive continuous improvement and growth. This person will be an advocate and champion of Office 365 and complement our Office 365 and Azure team for ZOLL Medical as a whole. This engineer will be interested in automation and development which enables efficiencies, standardization, and security and will look for ways to improve the end user experience. They will work closely with End User Services, Operations, Infrastructure Engineers, and Technology Risk. There would be an expectation of taking ownership over issues, without direct supervision, driving toward resolution.

Role and Responsibilities

• Maintain and respond to support requests for issues related to the 365 apps, Exchange, Exchange Online, Teams, Azure AD, One Drive, Office 365 groups, Proofpoint services as well as utilizing PowerShell to automate tasks.
  
• Meet with business units and stakeholders to determine Office 365 needs
  
• Configure, deploy, and manage Office 365 solutions that focus on efficient and effective collaboration, including SharePoint (online, on-premises, and hybrid), One Drive, and Teams
  
• Support and troubleshoot voice/video communications within Teams
  
• Anticipate implementation obstacles and develop plans to address them
  
• Analyze cross-technology and cross-platform issues
  
• Provide input into the technology plan for the organization and ensure that plans are integrated effectively with other aspects of the technical infrastructure
  
• Provide advanced level support and troubleshooting to resolve platform and solution-level issues
  
• Provide support and documentation to our internal support teams as well as end users
  
• Serve as a subject matter expert providing consultation services to project teams and stakeholders
  
• Provide recommendations for investment in new products and technology solutions, supported by appropriate ROI, total cost of ownership, and/or cost benefit analysis
  
• Carry out IT projects, interacting with staff and consultants as needed to ensure successful project outcomes
  
• Create and maintain documentation on the organizations systems and procedures.
  
• Stay up-to-date on technologies related to his/her responsibilities and act as an in-house expert on cloud applications
  
• Apply consistently a positive, problem-solving attitude and demonstrate a curious mindset
  
• Provide mentorship and guidance to junior team members
  

Technical and Professional Expertise requirements

• 3+ years of experience of 365, Exchange, Proofpoint (or other email gateway), Azure AD administration
  
• Proficiency in PowerShell for executing scripts and commands related to the platforms within the job description, when applicable
  
• Ability to develop and present end-user training programs, and to communicate technical information to non-technical staff
  
• Ability to develop and document repeatable standardized procedures, and strictly adhere to existing procedures
  
• Strong teamwork and interpersonal skills, as well as a methodical and disciplined approach to IT issue resolution and systems management
  
• Ability to identify potential areas of improvement and make recommendations
  
• Understanding of 3rd party applications and their interactions with 365
  
• Some developer skills to understand customer's applications
  
• Bachelors or equivalent work experience in business or technology related field
  
• Ability to work in a global, virtual environment.
  

The minimum salary for this position is $90K - $112K annually. Final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location.

Perks & Benefits

ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Our benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts, STD/LTD, Paid Time Off and tuition assistance.
Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing ofactivities, duties, or responsibilities that are required of the employee for this job. Duties,responsibilities, and activities will be reviewed periodically as duties and responsibilities changewith business necessity. Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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