Office Specialist - Omaha IC
State of Nebraska

Job Info

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Description
The State of Nebraska, Department of Health and Human Services is seeking an Office Specialist for the Division of Economic Assistance. This position assists with clerical duties, compiles and checks documents, records, and reports to confirm accuracy and completeness, monitors the status of information, processes requests or transactions, and provides the supervisor or other employees with information for making decisions for the Division of Economic Assistance.

Are you a dynamic individual with excellent customer service skills, have an attention to detail, and a desire to help others. If so, WE NEED YOU!

"You have the passion, we have the opportunities - let's make a difference for Nebraskans!"

What we can offer you:
• Stable Employment Opportunity
• Career Development and Learning
• Tuition Reimbursement
• 156% match of first 4.8% contribution to Retirement Plan
• 13 Paid Holidays
• Generous Leave Accruals and Benefits
• Opportunity to be part of a caring organization
• Flexible Schedules

DHHS State of Nebraska values our employees as well as a supportive environment that strives to promote Diversity, Inclusion, and Belonging. We recruit, hire, train, and promote in all job qualifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.

For more information about the Nebraska Department of Health and Human Services and the Division of Economic Assistance, please visit our website, http://dhhs.ne.gov.
Examples of Work
This position is responsible for:
• Reviews applications/referrals to ensure they are appropriate, closes duplicate cases, and facilitates the merging of duplicate persons/cases.
• Utilizing the state computer system to keep case information current.
• Building accurate cases which allows case managers to move efficiently to the next phase of child support services.
• Assisting with clerical duties.
• Compiling and checking documents, records, and reports to confirm accuracy, completeness, and status of information and process requests or transactions, and/or to provide the supervisor or other employees with information for making decisions.
• Accept referrals from the public or other internal or external sources for investigation of potential fraud. Good written and verbal communication skills important to obtain valuable information that is vital to a successful investigation.
• Maintain case information and documents in the Fraud Referral Database and meet deadlines for data entry to adhere to Federal and State requirements.
• Vehicle Coordination duties for the Special Investigations Unit.
• Vehicle Fleet Manager: responsible for reserving, maintaining, logging and reporting vehicles
• Building Manager: responsible to the upkeeping of the building: security, ordering supplies, report repairs including reserving the conference room, appeal room and interview rooms
• Maintains Overtime authorizations packets updates overtime payment information to providers, complete and return to the Admin Specialist
• Conducts EBT Reads for the EA supervisors, research, updated the spreadsheet and contact supervisors
• Assist the Office Services Manager with errands, special projects, building activities
• This support involves receiving customers, operating various equipment such as scanning/imaging equipment, multi-line telephones and computers to obtain necessary customer information entering and filing data, searching records, keyboarding, preparing documents for imaging and tying (digitally attach) customer paper and electronic applications
• Reviews received customer applications for services and completeness; inputs required information into program for accessibility by caseworkers; categorizes and indexes documents as they are scanned; performs quality control, inspection and verification of scanned documents; stores paper documents in a prescribed manner so they are retrievable and associated with the correct customer
• Assists customers in use of the kiosk to access services available through the agency and other appropriate community partners
• Maintains reception area and interview room orderliness, stocks brochures and keeps applications available. Checks drop box and work from home printer regularly throughout the day
• Various other duties, including: updates daily customer walk-in traffic report. Processes mail. Adheres to policy and procedures to ensure proper flow of customer paperwork. Participates in special projects according to business need.
Qualifications / Requirements
Minimum Qualifications:

Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; research; or areas related to the programs and functions of the employing agency.

OR

Experience in performing administrative/office/secretarial support work including use of personal computers and office equipment.
Knowledge, Skills and Abilities

Knowledge of: the program-administrative work assigned to the position; sources of information pertinent to the assigned work; the principles and practices of record keeping.

Ability to: formulate and recommend alternative courses of action to meet agency and operational goals and objectives; communicate in person and by telephone, computer, email, or correspondence to exchange information and ideas; summarize technical data and results of research and monitoring activities into reports; understand and apply instructions and program-administrative policies and directives; implement decisions made and take actions selected by others to achieve work objectives, performance goals, and priorities; learn the organizational structure, mission, and activities of the employing agency; learn agency policies and procedures pertinent to the work assigned.

This job has expired.