As part of the Global Omnichannel & Reporting Delivery team within Global Commercial Operations, the Omnichannel Solution Owner will be responsible for delivering Omnichannel customer experiences in the United States. Accountable for the refinement of business requirements for consumption into GCO, IT and Sales Force Opertions (SFO) development and configuration sprints, the Omnichannel Solution Owner directs internal and external integration set-up, campaign build, business acceptance testing and synchronized launch readiness. This requires establishing diplomatic relationships with Omnichannel Strategists, Technical Owners/Developers, Brand/Agency partners across their assignments. The Omnichannel Solution Owner will implement campaigns that support strategic marketing plans and is accountable for ensuring compliance with all AstraZeneca privacy, opt, quality and security policies.
The Omnichannel Solution Owner must be independent and have the courage to do the right thing and empathetically work on tough problems. The Omnichannel Solution Owner will consistently support and also regard each member of their scrum team to be capable, independent people. This leader must be open about all of the work and the challenges with performing the work, focusing on the work of the Sprint, and personally committing to achieving the goals of the team. The position requires extensive business acumen, understanding of cross-platform process solutions, customer centric marketing and Omnichannel marketing.
Core Job Requirements:
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