Onboarding Specialist II, III or IV DOE
Cambia Health Solutions

Job Info

---

Onboarding Specialist II, III or IV DOE

Portland, OR; Seattle, WA; Tacoma, WA; Burlington, WA; Salt Lake City, UT; Medford, OR; Salem, OR; Boise, ID; Lewiston, ID

*Following federal mandate, all Cambia Health Solutions employees, including 100% remote workers, need to be fully vaccinated for COVID-19 by 1/1/22.

The Onboarding Specialist II provides entry level support for new and retention Sales staff by providing quotes to prospective clients and assist in maintaining current clients. Provides information, education and assistance to potential or pending policyholders, employers, and producers regarding our insurance plans. Other levels of Onboarding Specialist will be considered depending on experience.

Responsibilities

• Communicate with a variety of external and internal customers regarding benefits, eligibility, and other information.
• Quickly and accurately assess inquiries in order to understand the customers needs.
• Identify issues promptly and determine corrective steps to resolve.
• Document customer inquiries and actions on tracking system.
• Review documentation or correspondence for completeness. Acquire missing information following established policies and procedures.
• Data entry of customer information
• Explain benefits, rules of eligibility, and grievance/appeal procedures to internal and external customers to ensure understanding.
• Manage emails and appropriate work production queues, calls, and correspondence on a daily basis and prioritize follow-through.
• May generate written correspondence and process document requests.
• Maintain files/records of constantly changing customer information.
• Assist in all internal aspects of sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new or renewal activity.

Minimum Requirements

• Demonstrated ability to use MS Office products and other corporate software as required
• Strong oral, written and interpersonal skills including courteous telephone etiquette
• Ability to interpret policies and procedures and communicate effectively
• Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy).
• Demonstrates ability to set priorities and strong attention to detail in a rapidly changing environment.
• Demonstrates the ability to work effectively on teams to accomplish group objectives.
• Healthcare experience is a plus.

Additional Minimum Requirements for level II

Knowledge of health insurance, including sales processes, terminology, operational flow and data requirements.

Additional Minimum Requirements for level III

• Ability to negotiate and resolve complex and sensitive issues and resolving Group or Member issues with diplomacy and persuasiveness
• Ability to work under pressure, availability to travel and work extended shifts as necessary. Comprehensive knowledge of health insurance, including sales processes, terminology, operational flow and data requirements.

Additional Minimum Requirements for level IV

• Demonstrated experience in report preparation, ability to analyze and review statistical data and write concise relevant communications.
• Demonstrated analytical ability to identify problems, develop solutions and implement a chosen course of action.

Normally to be proficient in the competencies listed above:

Onboarding Specialist II would have a High School diploma or GED and 2 years of experience in customer service or equivalent combination of education and work experience.

Onboarding Specialist III would have an Associate's Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience.

Onboarding Specialist IV would have an Associate's Degree and 5-7 years of experience in health care administration or equivalent combination of education and work experience.

Required Licenses

Producer Disability License for Oregon and Washington required within 45 days of date of hire. Producer Life Insurance License for Oregon and Washington required within 90 days of date of hire. Prior to receiving a license, staff are not allowed to engage in independent decision making support of solicitation or selling activities.

Regence employees are part of the larger Cambia family of companies, which seeks to drive innovative health solutions. We offer a competitive salary and a generous benefits package. Regence is 2.2 million members, here for our families, co-workers and neighbors, helping each other be and stay healthy and provide support in time of need. We've been here for members for 100 years. Regence is a nonprofit health care company offering individual and group medical, dental, vision and life insurance, Medicare and other government programs as well as pharmacy benefit management. We are the largest health insurer in the Northwest/Intermountain Region, serving members as Regence BlueShield of Idaho, Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah and Regence BlueShield (in Washington). Each plan is an independent licensee of the Blue Cross and Blue Shield Association.

If you're seeking a career that affects change in the health care system, consider joining our team at Cambia Health Solutions. We advocate for transforming the health care system by making health care more affordable and accessible, increasing consumers' engagement in their health care decisions, and offering a diverse range of products and services that promote the health and well-being of our members. Cambia's portfolio of companies spans health care information technology and software development; retail health care; health insurance plans that carry the Blue Cross and Blue Shield brands; pharmacy benefit management; life, disability, dental, vision and other lines of protection; alternative solutions to health care access and free-standing health and wellness solutions.

This position includes 401(k), healthcare, paid time off, paid holidays, and more. For more information, please visit www.cambiahealth.com/careers/total-rewards.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

This job has expired.