18599 Operational Engineer II (Open)
Position Type:
Full timeLocation(s):
US.CO.Greenwood Village.OfficePosition Pay Range:
Pay Range may vary by geographical location
$83,475.00-$133,560.00Summary:
Operational Engineering is responsible for streamlining offerings to CSG's end customers. They take solutions from development and ensure they are operationally sound prior to rolling into production. Products are evaluated and prepared for installation, configuration, monitoring, diagnostics, and process / procedure to ensure minimal impact as they are released. Production optimization from a personnel perspective is a critical point and leveraging technology to ensure solutions adhere to customers SLA requirements for availability. Team utilizes ITIL methodology in performing their core duties.Position Details:
The candidate is responsible for providing key support for their focused product / solution area to internal and external resources. They will work to deepen their understanding and expertise surrounding the solution area and provide key support for performance groups as well as act as a key interaction point for many operations teams. Through these two channels, the incumbent should obtain a good breadth of exposure and knowledge that will allow them to bolster the products operational capabilities going forward.
Job Responsibilities % of Time Spent
Focus Area - Installation and Configuration 15%
Focus Area - Monitoring and Diagnostics 15%
Focus Area - Solution / New Product Evaluation 10%
Focus Area - Third Party and Open Source Projects 10%
Focus Area - Third Party Expert 10%
Focus Area - Architectural Direction 10%
Focus Area - Operational Readiness 10%
Focus Area - Hardware / Device Integration 10%
Focus Area - Production Support 10%
This role is eligible for a bonus opportunity.
Benefits:
CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please Click Here.
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