Company Overview
Galderma, the world's largest independent global dermatology company, was created in 1981 and is now present in over 100 countries with an extensive product portfolio of prescription medicines, aesthetics solutions and consumer care products. The company partners with health care practitioners around the world to meet the skin health needs of people throughout their lifetime. Galderma is a leader in research and development of scientifically-defined and medically-proven solutions for the skin. For more information, please visit www.galderma.com
Job Description
The Manager, Call Center Operations is accountable to deliver call center services related to the intake and triage or response to all general external customer inquiries (including general customer support and Adverse Events, Product Quality Complaints, Patient Assistance, and Medical Information requests). This role will create policies, procedures and practices related to the intake and triage or response of all inquiries with input from business partners and oversee all implementation with the call center vendor. This role is responsible for building cross-functional relationships, inclusive of the relationships with internal stakeholders and Call Center vendors. Additionally, this role will oversee the response to all inquiries for general customer support.
Job Responsibilities
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