Order Processing Administrator
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce client located in Waukesha, WI is seeking an experienced Order Processing Administrator to join their fast-paced team to support the Global division account management staff. The successful candidate will be very detail oriented and proficient with data entry and will also be responsible for handling correspondence with client and vendors to keep projects on track. This is a hybrid schedule and open to temp to hire or direct hire/permanent. Responsibilities:- Analyze incoming orders for accuracy, completeness, and adherence to company policies
- Analyze and understand HTS codes, import duties, and tariffs
- Interpret proforma invoices, wire transfers, bills of lading, commercial invoices and packing lists
- Monitor the progress of orders throughout the processing cycle, from creation to fulfillment and delivery
- Proactively identify and address potential delays or issues
- Collaborate with multiple departments, including sales, customer service, and logistics, to resolve order-related discrepancies or concerns
- Keep customers informed about the status of their orders and provide timely updates weekly
- Identify and troubleshoot issues that may arise during order processing, such as inventory shortages, pricing disparities, or shipping discrepancies
- Maintain organized records of all order-related communications, changes, and updates
- Ensure proper filing and easy accessibility of documentation for future reference
- Offer exceptional customer service by addressing high-volume inquiries regarding order status, shipping details, and product availability
- Develop a process to receive for incoming sample documentation to elevate efficiency, accuracy, and customer satisfaction
- Identify and help to implement cost reduction opportunities within the logistics umbrella
REQUIREMENTS:
- Degree or experience in logistics/supply chain and c
- Understanding of general accounting principles and NetSuite software preferred
- Strong work ethic, high energy and motivated to support the customer
- Excellent communication and analytical skills
- Proficient in excel and data entry
- Strong attention to detail
- Ability to work independently
- Proficient time management in a fast-paced environment
- Customer service experience is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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