Outlook Support Engineer
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client in search of an Outlook Support Engineer in Charlotte, NC.Our client is a cutting-edge provider of world class software, solutions and services. Employing over 100,000 passionate people worldwide, they empower every person and every organization on the planet to achieve their dreams. Their best in class advancements in cloud, mobile, machine learning, and AI are changing the way people go about their lives. Doing business in 170 countries, our client is dedicated to fulfilling their mission of helping you and your organization achieve more around the world.Duties:

• Deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer
• Utilize knowledge of the customer environment to resolve issues in a timely manner
• Manage escalations and sub-cases to ensure timely and high quality resolution of all issues
• Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments

REQUIREMENTS:

• 4-year technical degree or equivalent work experience, plus a minimum 3 years of experience in technical support or MIS in an Enterprise environment
• Demonstrated technical competence with Microsoft BackOffice Technologies
• Conversationalist level of knowledge of all Microsoft products used in an enterprise environment; MCSE preferred
• Strong technical writing skills and familiarity with Microsoft Office Applications
• Ability to effectively communicate with customer managers and executives on technical and business issues
• Strong organization, time management, project management, and negotiation skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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