Outpatient Scheduling Coordinator - Hybrid 40hrs
Cooley Dickinson Hospital (CDH)

Job Info

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ABOUT US:

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley.

OUR BENEFITS:

In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period:

• A range of health, dental, vision, prescription, and life insurance benefits.
• A generous and flexible Earned Time Off program starting at six weeks accrual per year.
• 403(b) retirement plan with various investment options.
• Opportunities and support for continued education including tuition reimbursement.

Shift: Monday - Friday, 40hrs day shift. Hybrid after 90 days of successful training (3 days onsite, 2 days remote).

The Schegistrar is responsible for performing patient appointment scheduling for various departments hospital wide and is responsible for the accurate registration of all patients which includes verifying patient demographic and correctly choosing the appropriate insurance plan. The Schegistrar maintains a variety of scheduling work queues.

This position reports to the Central Scheduling Supervisor and operates within established organizational and departmental policies and procedures.

Qualifications
Minimum Requirements:

• High school diploma or equivalent required
• Previous patient appointment scheduling and patient registration preferred
• One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting
• Demonstrated knowledge of medical terminology required
• Spelling and typing competence with computer experience essential
• Familiarity with and understanding of most hospital outpatient exams, major health insurers, and general coverage issues preferred
• Excellent oral and written communication skills required; the ability to communicate effectively with the public, physicians and all hospital personnel in a high-volume setting; and the ability to multitask required

EEO Statement
It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.

Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply.

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