PAS Financial Counselor
Wellstar Health Systems

Job Info

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Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Responsibilities

Represents the Hospital in financial matters pertaining to obtaining payment on patient accounts during preadmission, inpatient, and outpatient phases of the patient's visit. Acts as intermediary with Admitting, Business Office, patients and family members while the patient is hospitalized.

Coordinates full patient financial counseling, education & referrals, employs and completes all patient liability collection escalations through proper collection of all estimated patient liabilities, including co-payments and unmet deductibles before, during and after time of service. Verifies insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records.

Verifies and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services.

Responsible for responding to patient inquiries regarding charges and account settlement. Information is collected and responded to via phone or in writing for email and written letters. Working knowledge of the rules and regulations pertaining to government programs.

Qualifications

Required Minimum Education

• High School diploma or equivalent

Required Minimum Experience

• At least two years of related experience, in a healthcare or institutional work setting
• Worked in healthcare setting performing prior authorizations

Preferred Minimum Experience

• At least two years of Patient Access Service, Patient Financial Service work experience or Collections

Required Minimum Skills

• Typing or data entry competency of at least 40 words/minute
• Cash handling and balancing
• Demonstrated professionalism
• Effective communication skills and active listening skills
• Mandatory completion Registration Essentials course within 90 days of employment
• Mandatory completion of the applicable Epic courses within 60 days of employment

Preferred Minimum Skills

• Knowledge of medical terminology, CPT codes, HCPCS & ICD-9/ICD-10 codes
• Detail understanding and interpretation of Explanation of Benefit's (EOBs)

We'd like to invite you on a career journey like no other! In return for your contributions, we'll help you make the most of all life's moments - on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it's pretty simple - we care for our team members and our team members care for the community.

Make a difference in patients' lives... and your own! Here, it's more than healthcare - it's CareerCare!

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